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Missing ,Add New Service Request V8.5.08  XML
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[Post New]29/05/2012 18:57:56
    Subject: Missing ,Add New Service Request V8.5.08
[Up]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 96
Online
Upgraded to V8.5.08
missing (Help Desk List Add New Service Request) on Service Desk TAB of asset
located >>Asset management >> Computer Info >> Service Desk TAB

there was a (Add New Service Request) button in V8.1.03 at the top and bottom of the table

It is now missing in V8.5.03 or is there a new setting?

[Post New]30/05/2012 13:26:10
    Subject: Re:Missing ,Add New Service Request V8.5.08
[Up]
CarlH
Elite SysAider

SysAider from release 4.5 United States Pathfinder
Joined: 30/01/2009
Messages: 179
Offline
Asset Management > Asset list

Click on "create new asset" at the top of the page, just under the "SR Quick Access" box
[Post New]31/05/2012 16:50:04
    Subject: Re:Missing ,Add New Service Request V8.5.08
[Up]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 96
Online
I am NOT trying to create an asset, But create a SR while looking at the asset
I now have to leave the (Service Desk) tab from the asset and go to helpdesk to create the SR

The (Service Desk) used to have add new SR

This message was edited 1 time. Last update was at 31/05/2012 17:32:37
[Post New]25/06/2012 19:12:19
    Subject: Re:Missing ,Add New Service Request V8.5.08
[Up]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 96
Online
SysAid Team,

Was this removed by choice or accident?

will this be returned in the next update?

Do you NEED a SR?
[Post New]27/06/2012 07:50:15
    Subject: Re:Missing ,Add New Service Request V8.5.08
[Up]
sivanm
SysAid Product Manager


Joined: 14/03/2010
Messages: 303
Offline
Hi cooperspc,

Thank you for your post, we are working to fix this issue.
We have opened a bug (#10425) on our end to track this.
We will keep you posted.

Thanks,
Sivan
[Post New]06/11/2012 18:43:39
    Subject: FIXED Re:Missing ,Add New Service Request V8.5.08
[Up]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 96
Online
this was returned in v 9
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