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Desktop client and offline while away

Forum Index » SysAid Chat

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01/06/2012 15:44:58

Subject: Desktop client and offline while away

jfgingras
SysAider

Joined: 03/11/2011
Messages: 4
Offline

Is a desktop chat client for Sysaid planned or in the work?

Also to some extent related, is there any automatic online/offline management to the chat system? We have a chat icon on our website that says either offline or online whether or not there's technicians available for chat. I often forget to make myself online in the chat window or even worst, forget to turn it off when I leave so it might say that chat is online but I'm actually not at my desk.

I guess this might be easier to implement using a desktop client but is there any way to work around that?

Thanks!

15/07/2012 09:46:38

Subject: Re:Desktop client and offline while away

Shai Nissan
SysAid Customer Relations

Joined: 13/06/2011
Messages: 17
Offline

Hi jfgingras,

Right now, there's no plan for Desktop Chat in SysAid.
You still need to turn OnLine / Ofline manually.

I'll forward you suggestion as a Feature Request.

Thanks,

Shai

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