Email integration

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Email integration

Forum Index » SysAid Installation & Beyond

Author

Message

06/06/2012 10:21:52

Subject: Email integration

Shayeis
SysAider

SysAider from release 7.5

Joined: 06/06/2012
Messages: 2
Offline

Hi all
i'm using the free edition of sysaid and my mailboxs are pop3 mailboxs at my ISP's server

is there any way that my users will get an Email with the SR when they open or close one?

06/06/2012 14:29:01

Subject: Re:Email integration

Oded M
VP Product

Joined: 28/05/2008
Messages: 892
Offline

Hi Shayeis,

Make sure you configured SysAid to send outgoing mail properly, you can see the settings in our Online Aid:
http://www.sysaid.com/help-page.htm?helpPageId=4207&helpPageName=IntegrationEmailEdit.htm&edition=2&version=v9.0.01&productId=1

The end users will receive emails based on the settings you can find under helpdesk settings , General tab

Just one thing, in order for an end users to get automatic emails from SysAid they need to be registered under the end users.
Anyone can send an email to your helpdesk account and it will turn into a ticket - only end users you manage will get automatic notifications

Good Luck !

Forum Index » SysAid Installation & Beyond

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software