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Message

11/06/2012 08:25:13

Subject: Email notification

Shayeis
SysAider

SysAider from release 7.5

Joined: 06/06/2012
Messages: 2
Offline

For some reason, end users do not get an email when opening or closing SRs.
As an admin I do get messages about SR's opening.
When I send regular mail from the system they get it.
I'm using free version 8.5

11/06/2012 17:10:54

Subject: Re:Email notification

CarlH
Elite SysAider

SysAider from release 4.5

Joined: 30/01/2009
Messages: 178
Offline

Do the users have an email address assigned to them under user management > end users ?

This message was edited 1 time. Last update was at 11/06/2012 17:11:41

12/06/2012 11:55:08

Subject: Re:Email notification

sarah
SysAid CEO

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 547
Offline

Please answer the below questions:

1. If you are using the send message function and selecting and end user name does the end user receive the email? You can also try and send an email to yourself do you receive it?

2. If you do please upload a screenshot of your helpdesk settings-> general settings tab for review.

Thank
Sarah


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This message was edited 1 time. Last update was at 12/06/2012 11:58:16

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