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FAQ showing all items instead of specified categories  XML
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[Post New]11/06/2012 12:48:22
    Subject: FAQ showing all items instead of specified categories
[Up]
rtx
SysAider

SysAider from release 5.5 Denmark
Joined: 15/08/2008
Messages: 10
Offline
In the previous version we were able to differentiate on what a company could see in the FAQ. (under usermanagement - categories to display) - it works when submitting a new SR, here the specified categories are shown fine. But everyone is able to see all the categories under FAQ.

Please bring this back.
[Post New]26/06/2012 12:16:20
    Subject: Re:FAQ showing all items instead of specified categories
[Up]
Uri Leizin
SysAid Customer Relations

Joined: 23/08/2011
Messages: 16
Offline
Hello, rtx.

I asked our Product Manager to look into this topic, and we will reply to you soon.
[Post New]27/06/2012 06:39:10
    Subject: Re:FAQ showing all items instead of specified categories
[Up]
sivanm
SysAid Product Manager


Joined: 14/03/2010
Messages: 293
Offline
Hi rtx,

We are actually planning to add this functionalty to our new Knowkadge base module.
This will be probably released as a part of the next version.

Thanks,
Sivan
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