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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 14/06/2012 17:15:41
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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Hi!
Today I've been trying to connect to SysAid "http://mypc/Login.jsp", as i did the day before yesterday in tha same pc where i installed the server, but i can't access the Server.
IE responds me like if had no internet access, but i can access other web pages as usual.
Are there any ideas how to access again?
Jose S.
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14/06/2012 20:33:41
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
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Is the sysaid service running?
Is there a firewall in the way?
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14/06/2012 20:44:13
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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Hi,
you mean if it is running in the "services.msc"? Yes, there are 2 services SysAid Agent and SysAid Server runnning.
There's a firewall to go to Internet but it was working well 2 days before.
Yesterday, I shuted down the pc in which the program is installed and today i turned it on but it's not working.
Jose S.
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14/06/2012 20:47:10
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
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And can you access sysaid from the system it's installed on?
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14/06/2012 20:51:08
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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neither
Jose S.
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15/06/2012 01:20:13
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Kestras
SysAider
Joined: 11/05/2012
Messages: 1
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I had same problem sometimes.
I just restart service SysAid Server.
This is not the definitively solution but I could get access again.
Good luck!
Silvio N.
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15/06/2012 22:00:45
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cooperspc
Super SysAider
Joined: 03/03/2011
Messages: 91
Online
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Practical Action wrote: "http://mypc/Login.jsp"
Jose S.
Is it installed on your normal port 8080
I assume you tryed http://mypc:8080 or http://localhost:8080/ from the server
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18/06/2012 14:52:12
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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Hi C.
Yeah, I did it, still the same.
Jose S.
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18/06/2012 14:59:25
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
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it sounds like you have a problem with your setup.
If the sysaid service is running in services.msc and you still can't access the program, you need to do some digging; maybe something else is using that same port?
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18/06/2012 15:01:28
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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CarlH wrote:it sounds like you have a problem with your setup.
If the sysaid service is running in services.msc and you still can't access the program, you need to do some digging; maybe something else is using that same port?
Hi Carl,
could be a posibility, do you know where could I check it out?
Jose S.
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18/06/2012 15:23:47
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hello,
I will also check the port.
To make sure this is a port issue please look under you wrapper.log file located under C:\Program Files\SysAidServer\logs look what it the last error message showing.
You could also post it here for review and I will be happy to let you know what need to done.
Thanks
Sarah Lahav
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18/06/2012 15:35:41
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
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Hi Sarah.,
here's the content of the wrapper.log file,
/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
http://www.4shared.com/office/QMuZQVhK/wrapper.html
/////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////
I realized there's a limit of number of words to post, that's why i've uploaded the file instead.
Jose S.
This message was edited 3 times. Last update was at 19/06/2012 15:22:32
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19/06/2012 09:09:45
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
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Hello,
I am sorry I need to see the complete file.
Please upload the complete file for review.
Thanks
Sarah Lahav
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19/06/2012 14:50:27
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Practical Action
SysAider
Joined: 05/06/2012
Messages: 8
Offline
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sarah wrote:
Hello,
I am sorry I need to see the complete file.
Please upload the complete file for review.
Thanks
Sarah Lahav
Hi Sarah,
I've pasted the hole content of the wrapper file, as you may see there the 4th and 5th June i installed the programm for the first time, then i desinstalled it with Windows' programm System Restore, then installed again in the 11th or 12th, i don't remember very well.
Jose S.
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19/06/2012 14:53:19
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CarlH
Elite SysAider
Joined: 30/01/2009
Messages: 178
Offline
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System restore won't uninstall any programs...you'd need to do it through Programs and Features in the control panel
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