Department Field is not Enable

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Department Field is not Enable - Service Request

Forum Index » Helpdesk

Author

Message

17/06/2012 22:01:26

Subject: Department Field is not Enable - Service Request

asifmcp
SysAider

SysAider from release 7.5

Joined: 17/06/2012
Messages: 7
Offline

I want to show/add department of Request User while submitting Service Request. But department field is not enable. I am using version 6.5.05.

19/06/2012 08:05:17

Subject: Re:Department Field is not Enable - Service Request

asifmcp
SysAider

SysAider from release 7.5

Joined: 17/06/2012
Messages: 7
Offline

support required. Can anyone?

19/06/2012 08:51:24

Subject: Re:Department Field is not Enable - Service Request

sarah
SysAid CEO

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 547
Offline

Dear asifmcp,

Department is information managed in end user entity level.
Meaning that under Preferences -> end users -> every end user should have the department information entered.
So when an end user submits a SR SysAid will show the department information accordingly.
For an easy life you could import this information from AD/LDAP.
If the department information is not connected with an end user and end users can submit tickets from different departments, what you need to do is define a free custom field available in full edition a new list field in the translation change his name to department and use this field as free independent filed for entering this information.
I hope I have helped.
Let me know if there is anything else I can help you with.
Thanks
Sarah

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