Undeliverable e-mails multiplying

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Undeliverable e-mails multiplying

Forum Index » SysAid Integration

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19/06/2012 16:19:53

Subject: Undeliverable e-mails multiplying

Matrix-Donald
Super SysAider

Joined: 11/10/2011
Messages: 78
Offline

I have had this problem in the past and support seems to be stumped. I have inbound e-mail integration turned on for my SysAid server. Every now and again there is a message that is flagged as undeliverable for one reason or another and SysAid seems to run wild with it. In the latest example, someone sent in an e-mail the the subject of "Printer #2134" SysAid thought it was regarding ticket #2134 and posted the e-mail to the message tab. Then the admin (who is no longer with us) was sent a notification. This caused an undeliverable message. Now I have 770,000 undeliverable messages in the mailbox that is integrated with SysAid and regular e-mails are not getting processed. This only seems to be a problem with the mailbox we use with SysAid. When I get an undeliverable message in my mailbox, I only get it once, not 770,000 times.

To resolve, I have to disable e-mail integration, which stops the incoming undeliverable messages, and then manually delete them. Once they are all deleted, I can turn e-mail integration back on and all is well.


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19/06/2012 23:35:39

Subject: Re:Undeliverable e-mails multiplying

Matrix-Donald
Super SysAider

Joined: 11/10/2011
Messages: 78
Offline

7 hours later and we finally got the mailbox cleaned up. We ended up deleting the mailbox and recreating it. Has anyone else experienced this nightmare?

20/06/2012 11:05:59

Subject: Re:Undeliverable e-mails multiplying

zehavit
SysAid Customer Relations

Joined: 23/11/2011
Messages: 37
Offline

Dear Matrix-Donald,

Thank you for the post.

We are currently working with the PM in order to sort this issue out.

We will surely keep you posted on this matter.

Thanks,

Zehavit

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