It would be very nice if you implemented, on the frontpage of the end user portal, an eye-catching field that shows any active known errors. This will reduce incidents and reduce the end users frustration, knowing that his/hers problem is a known error and being worked on.
I know of the News option, but i feel it lack of functionality in this matter. If we could link the known errors in the "Active known errors" view to problem management it would make even more sense and be a better solution.
Maby it would be effective if even "active known errors" came up when people tried to make a new service request? And i also think it could be a good feature if it was sendt out an email to everyone when a new entry in "active known errors" was created, and a email when the entry get closed so that everyone knows immediately when we have a wide spread problem - and when it gets solved.
Im just kinda brainstorming here, but something like this would really make a nice feature for both IT dept and end users.
This message was edited 1 time. Last update was at 22/06/2012 08:00:31