Wanted feature: "Known active errors" display page on the end user portal

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Wanted feature: "Known active errors" display page on the end user portal

Forum Index » End User Portal & Knowledgebase

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22/06/2012 07:43:10

Subject: Wanted feature: "Known active errors" display page on the end user portal

coman
SysAider

SysAider from release 7.5

Joined: 15/06/2012
Messages: 23
Offline

It would be very nice if you implemented, on the frontpage of the end user portal, an eye-catching field that shows any active known errors. This will reduce incidents and reduce the end users frustration, knowing that his/hers problem is a known error and being worked on.

I know of the News option, but i feel it lack of functionality in this matter. If we could link the known errors in the "Active known errors" view to problem management it would make even more sense and be a better solution.

Maby it would be effective if even "active known errors" came up when people tried to make a new service request? And i also think it could be a good feature if it was sendt out an email to everyone when a new entry in "active known errors" was created, and a email when the entry get closed so that everyone knows immediately when we have a wide spread problem - and when it gets solved.

Im just kinda brainstorming here, but something like this would really make a nice feature for both IT dept and end users.

This message was edited 1 time. Last update was at 22/06/2012 08:00:31

22/06/2012 08:36:48

Subject: Re:Wanted feature: "Known active errors" display page on the end user portal

coman
SysAider

SysAider from release 7.5

Joined: 15/06/2012
Messages: 23
Offline

I quickly sketched out somehow what i was thinking about:


Filename	sysaid_active_known_errors.png
Description
Filesize	319 Kbytes
Downloaded:	7 time(s)

09/07/2012 08:48:12

Subject: Re:Wanted feature: "Known active errors" display page on the end user portal

leon.shlimak
SysAid Customer Relations

Joined: 28/09/2011
Messages: 68
Offline

Thank you for contacting SysAid.

Indeed, this might be a nice idea. If you wish, you can send an email to helpdesk@sysaid.com and we will forward this as a feature request.

In the time being, I would advise using the news section (Preferences > Edit News), it's made especially for this purpose.

P.S:
If you are using the Enterprise edition, you can create your own "news stand" by doing an HTML customization of the End User Portal (user-end-portal.htm)
You can read about how it's done it here:
http://www.sysaid.com/customize.html

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