User / Department

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

User / Department

Forum Index » Helpdesk

Author

Message

22/06/2012 20:56:20

Subject: User / Department

HounslowSC
SysAider

SysAider from release 7.5

Joined: 22/06/2012
Messages: 1
Offline

Hi,

I have the FREE version on this software I just have 2 questions if someone could help answer them?

1) Is the Helpdesk System Web Based (Can I remove it from my PC)
2) How do I get service requests to be sent to a user group without them having to be assigned? At the moment all service request are going to the main id I set up?

Thanks,
Adam.

23/07/2012 07:24:08

Subject: Re:User / Department

leon.shlimak
SysAid Customer Relations

Joined: 28/09/2011
Messages: 68
Offline

Hi Adam,

1. Yes, it is web based. The installation sets it's own web-server (tomcat). We do offer the cloud solution as well.
2. Service Requests can not be sent to a user group. You can send a notification to an assigned user (admin) group, but for that to happen the service request must be assigned to this group.
You can set group assignment in Help Desk > Help Desk Settings > Routing tab.
You can set the notification settings in Help Desk > Help Desk settings > General tab
You can edit the notifications themselves at Customize > notifications.

And of course, you can always read the manual to learn more

Cheers,
Leon

Forum Index » Helpdesk

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software