Help Route to Administrator group

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Help Route to Administrator group

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26/06/2012 19:02:13

Subject: Help Route to Administrator group

kmartelob
SysAider

SysAider from release 7.5

Joined: 26/06/2012
Messages: 8
Offline

I have Sysaid v8.0.07 Pro Plus Edition and i can`t route to an administrator group, i create the admin group and i route 1 category with its sub category and 3 level category.

The admin gruop has the check on assign services req.

What else can i do?

27/06/2012 08:37:26

Subject: Re:Help Route to Administrator group

sarah
SysAid CEO

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 14/04/2008
Messages: 547
Offline

Hello

First please make sure that the group you have defined is indeed an admin group and not a general group that the admin names are connected to.
Also I have attached a screenshot of how the routing rule should look when you are routing things to admin group.
Please upload a screenshot of your configuration and a screenshot that will reflect how a NEW SR looks like the moment it opens up.
Looking forward to hearing from you.
Thanks
Sarit


Filename	rout1.JPG
Description
Filesize	37 Kbytes
Downloaded:	5 time(s)

27/06/2012 16:10:27

Subject: Re:Help Route to Administrator group

kmartelob
SysAider

SysAider from release 7.5

Joined: 26/06/2012
Messages: 8
Offline

It seams to work, yesterday i didn`t see the assignement to admin group i wass seeing the admin.

Thanks for your help.

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