we have just bought SysAid and so far everything works smoothly.
We do have a question though:
When you create a new Admin user you can limit access to the cases from the new admins company only. What we would like to introduce are regional managers that would need access to several companies. Is that possible?
You can use the permission setting user and groups only for this purpose. This will limit the visibility and modification rights to only the requests directly assigned to the admin or the admin groups they belong to.
Let me know if you require any further assistance.