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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 09/07/2012 04:21:37
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peter-digby
SysAider
Joined: 22/06/2011
Messages: 19
Offline
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Hi,
I have started noticing that there are some PCs in my organisation that immediately drop the remote desktop connection as soon as it connects.
We are using the same hardware and a standard image, so I cannot work out what is causing the issue.
What occurs is that the remove connection is started from the technicians end; the end user will get the pop up asking for the connection. The end use will accept the connection, they get a 'flash' of the end users screen, and then the connection is dropped.
It is only happening with a few PCs; but is starting to get annoying.
Any ideas would be gratefully received.
Thanks,
PD
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09/07/2012 10:46:01
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hi peter-digby,
Does the problematic PCs have double screens ?
Sarah
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09/07/2012 22:54:46
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peter-digby
SysAider
Joined: 22/06/2011
Messages: 19
Offline
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Hi,
The PC in question (Dell Optiplex 780) only has one screen.
We have had some issue with dual screens but have discovered if the connection does drop out, when you reconnect for a second time, things work as they should.
Thanks,
PD
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10/07/2012 12:20:04
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NWG-IT
Elite SysAider
Joined: 07/01/2010
Messages: 203
Offline
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do you have encryption enabled for your Agents and your Remote Control Viewer?
we had the same issue, and in our case I had the SysAid Remote Control Viewer on Encrypted.
and on the agents the connection was not encrypted which caused this issue.
Solution was to turn off encryption on my sysaid remote control viewer.
(right click on it and press toggle Encrytption Mode)
Thanks to our account manager to figure this out for us 
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11/07/2012 03:23:20
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peter-digby
SysAider
Joined: 22/06/2011
Messages: 19
Offline
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Hi,
Thanks for the ideas.
Unfortunatley encryption is already turned off as we were having issues with it previously.
PD
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11/07/2012 12:06:12
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Welsh
Elite SysAider
Joined: 21/06/2010
Messages: 125
Offline
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We've had the same issue since version 8 came out. It'll drop connection say first 2 attempts and then work fine afterwards.
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24/07/2012 08:41:49
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NWG-IT
Elite SysAider
Joined: 07/01/2010
Messages: 203
Offline
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peter-digby wrote:Hi,
Thanks for the ideas.
Unfortunatley encryption is already turned off as we were having issues with it previously.
PD
did you find a solution for this?
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24/07/2012 22:48:52
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peter-digby
SysAider
Joined: 22/06/2011
Messages: 19
Offline
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Have been supplied info on how to turn on logging for the remote connection.
Now waiting for it to fail so i can gather the required information.
PD
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