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Active calls on a particular day  XML
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[Post New]10/07/2012 12:38:18
    Subject: Active calls on a particular day
[Up]
mooby
SysAider

SysAider from release 4 United Kingdom
Joined: 10/07/2012
Messages: 2
Offline
Dear All,

Been using sysaid for a while but only recently been playing with reporting.

We've found designing reports not so easy to work with so been using filters and exporting to excel which is working for us. However, the one thing we are really trying to achieve is to get an accurate figure of active calls on a particular day.

For example for our Monthly June report

Active Calls remaining at end of May
Total Logged During June
Total Closed During June

We can work out logged and closed for month which is OK. But we are unable get a figure for total Active Calls on particular day (In our case last day of previous month).

Any help would be much appreciated!
[Post New]18/07/2012 08:24:02
    Subject: Re:Active calls on a particular day
[Up]
Ori
SysAid Customer Relations


Joined: 17/04/2008
Messages: 298
Offline
Hey mooby,

There are few ways to accomplish that, i will give you one solution here and let me know if this works for you.

Under Service Desk / HelpDesk > List, click on "Advanced Filter" and perform the following :
1. Create two statements.
2. The first one will be "Status > Is > Open / Active
3. The third one will be "Request_time > less than > 1st of June

This will show you all the Open / Active requests that was open until the end of May.

Best Regards.
Ori Sharon.
[Post New]18/07/2012 09:19:40
    Subject: Re:Active calls on a particular day
[Up]
mooby
SysAider

SysAider from release 4 United Kingdom
Joined: 10/07/2012
Messages: 2
Offline
Hi Ori!

You are an absolute star!

That worked. We are using version 7.5.05 Pro but same principle and was able to get the information I needed.

THANK YOU!!!
[Post New]18/07/2012 10:02:30
    Subject: Re:Active calls on a particular day
[Up]
Ori
SysAid Customer Relations


Joined: 17/04/2008
Messages: 298
Offline
I'm glad this solution worked for you.
You welcome
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