Reoccuring Service requests

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Reoccuring Service requests

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10/07/2012 17:25:40

Subject: Reoccuring Service requests

DWoeber
SysAider

SysAider from release 7

Joined: 10/07/2012
Messages: 1
Offline

Hello, we run our tech support business based on billing from the service requests. Our office manager runs a report each month for each client company (End User) of the service requests they had opened and closed. We bill from the activity time accumulation on each service request. Many of these clients are on regular maintenance appointments meaning we open a new service request for their visits Monday, Wednesday, Friday for example. As you can imagine it becomes very tedious due to the amount of clients and routine visits. Also there is the human error aspect.

Is there a way within sysaid to AUTOMATICALLY create a new SR every Monday for end user CompanyX, scheduled at 9am, for Technician John Doe, category "Scheduled Maintenance"?

11/07/2012 14:40:09

Subject: Re:Reoccuring Service requests

CarlH
Elite SysAider

SysAider from release 4.5

Joined: 30/01/2009
Messages: 179
Offline

Does this help?

http://www.sysaid.com/Sysforums/posts/list/1260.page

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