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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 12/07/2012 19:17:15
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Cygnus16
SysAider
Joined: 17/02/2012
Messages: 14
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Now, from my knowledge, this is more to do with a limitation within the Microsoft Office programs or the clipboard, but I wanted to hear if anyone had found a way to do it.
My question is if it's possible to copy an entire Word document or email within Outlook with embedded images, and paste it directly into a KB article. When a copy/paste procedure is done from Outlook, it grabs the text, then puts a placeholder/broken link where the picture should be. If I select all, then copy an email from Outlook, and paste it into Word, everything transfers over (images and all). If I then copy and paste from Word into the KB article, it does the same thing as Outlook where images are simply broken link signifiers. If I then, copy each individual image within the Word document, and paste them into the KB article, the images show up perfectly within the KB. This can take a long time when there are many images as you might see in a step by step tutorial.
My thought, is that when everything within a Word document is selected (Ctrl+A), then copied to the clipboard, it's only grabbing the file path of the embedded images. When pasted into the browser, it's obviously not able to understand a local filepath, so it puts a placeholder where the image should be. However, if I individually select one image at a time from the Word doc, and paste them one-at-a-time into the KB article, it's actually copying the image file. Has anyone had any luck grabbing an entire document and having it successfully transfer embedded images, in one step?
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13/07/2012 09:14:55
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NWG-IT
Elite SysAider
Joined: 07/01/2010
Messages: 203
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Nice to see this post, I thought I was the only one with this issue 
But i did not find a better or other way how to do it.
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24/07/2012 08:47:06
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NWG-IT
Elite SysAider
Joined: 07/01/2010
Messages: 203
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This message was edited 1 time. Last update was at 24/07/2012 08:57:02
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26/07/2012 08:01:33
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David Lee
SysAid Customer Relations
Joined: 24/06/2009
Messages: 40
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The best way to know is to simply try one.
I just did, and it worked well.
I copied some advertisement email from Outlook that includes text and pictures, and it worked well.
As a matter of fact, that got me thinking of trying the same with a word like document, and surprisingly, this was more tricky.
If I copy over a bit of text, a picture and some more text, and paste it into the Knowledge-Base (KR) article, I will get the text, and an odd little indication of where the picture was supposed to be.
However, If I then go back to the MS document and copy only the picture, then paste it instead of the ugly little box, the picture will show correctly.
Hope this helps.
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