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Strange LDAP Sync Issue  XML
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[Post New]13/07/2012 20:22:17
    Subject: Strange LDAP Sync Issue
[Up]
Voogan
SysAider

SysAider from release 7.5 United States
Joined: 13/07/2012
Messages: 6
Offline
I have set up a new instance of SysAid and have configured it for LDAP integration. Same way I have set it up multiple times, but now when it syncs it pulls everything over except the first name.

Any ideas?
[Post New]13/07/2012 22:00:56
    Subject: Re:Strange LDAP Sync Issue
[Up]
Voogan
SysAider

SysAider from release 7.5 United States
Joined: 13/07/2012
Messages: 6
Offline
I will expand on my question that was lacking clarity.

I am running the latest build for SysAid and here is screenshot of my config.
[Thumb - SysAid Issue.PNG]
 Filename SysAid Issue.PNG Download
 Description
 Filesize 34 Kbytes
 Downloaded:  6 time(s)

[Post New]14/07/2012 01:36:22
    Subject: Re:Strange LDAP Sync Issue
[Up]
cooperspc
Super SysAider

SysAider from release 7 United States
Joined: 03/03/2011
Messages: 96
Offline
the only thing i see that is odd , is you have "first name" there twice
have you tried removing the one on the bottom?
[Post New]17/07/2012 13:52:58
    Subject: Re:Strange LDAP Sync Issue
[Up]
David Lee
SysAid Customer Relations


Joined: 24/06/2009
Messages: 40
Offline
cooperspc is right.

Here is what you did:

Step 1 : fill the 'First Name' column with the information from a field named 'givenName' .
step ..
step ..
step ..

Step 9 : fill the 'First Name' column with nothing.

So that's what it did.

Please remove the last entry, the go back to the User Management page and 'Refresh from LDAP' , this should fix the issue.

[Post New]18/07/2012 22:25:01
    Subject: Strange LDAP Sync Issue
[Up]
Voogan
SysAider

SysAider from release 7.5 United States
Joined: 13/07/2012
Messages: 6
Offline
So I guess I snapped the pic during my attempts to correct the issue. I had put it in there twice to see if it would pick it up. I ended up deleting them all. Then re-adding the givenName last and it took. That was after I added a new LDAP server (which worked but brought in too much trash).

As far as the last entry its like that now, but still working. I assume that is because I did not add with with blank.

Thanks for looking at the issues though. It must have been a glitch or something....
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