Open SR's With Descriptions

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Open SR's With Descriptions

Forum Index » Analyzer/Reporting

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16/07/2012 14:46:27

Subject: Open SR's With Descriptions

HomeHard
SysAider

SysAider from release 7.5

Joined: 10/11/2011
Messages: 5
Offline

Hi,

I have been trying for a while now to setup a Report that I can run which will show the current open SR's for each admin but it will also display the ticket information, Date opened etc etc.

Any Ideas?

Thanks

17/07/2012 11:04:42

Subject: Re:Open SR's With Descriptions

Ariel Jupiter
SysAid Customer Relations

Joined: 22/11/2011
Messages: 207
Offline

Hi HomeHard

,

You can create a report that will include the description field, and the request time field, or any other additional fields that are located in the service request form.
If you have the Manager Dashboard module, you can create such a report using the "Report wizard" feature under Manager Dashboard > Design Reports.
In the Report wizard choose under main entity "sr" and click on next. In step two select the fields that you would like to appear in the report, for example description field and request time field.
Once the report is created, please create a custom filter and choose the specific Administrators you would like to view in the report, and also include the status to be opened.

I hope this information has been useful for you

.

Thanks.

Ariel.

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