Report on Priority Changes

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Report on Priority Changes

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20/07/2012 15:28:31

Subject: Report on Priority Changes

Matrix-Donald
Super SysAider

Joined: 11/10/2011
Messages: 78
Offline

I am looking for a report where I am able to see when the priority of an incident has changed. For example, if a ticket changed from a Priority Critical to Priority Minor I want to see it. I know I can look at the history tab of each ticket, but is there a way to see all incidents where the priority changed?

23/07/2012 06:38:36

Subject: Re:Report on Priority Changes

leon.shlimak
SysAid Customer Relations

Joined: 28/09/2011
Messages: 68
Offline

Dear Donald,

Such a report could be created by our Professional Services team. If you wish to get more info, please send an email to helpdesk@sysaid.com

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