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Issue Adding Custom Fields to Email Notifications  XML
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[Post New]26/07/2012 17:46:45
    Subject: Issue Adding Custom Fields to Email Notifications
[Up]
theMickster
SysAider

SysAider from release 7.5 United States
Joined: 26/07/2012
Messages: 3
Offline
Hi Everyone!

I am struggling to get our custom fields to appear in a simple custom email notification. We have created the following custom fields/lists in our translation file:

sr.cust_list1=Follow-up method
sr.cust_list2=SR Custom List 2
sr.cust_notes=SR Custom Notes
sr.cust_text1=Follow-up details

I have created the following basic HTML code to send a simple email to our admins (I will be making more custom additions, but starting simple now), but I cannot get the custom fields/lists to appear properly. What is missing in my synatx? I have attached a screen shot of the email that we receive.




Thanks for your help in advance!
Mick
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[Post New]27/07/2012 11:00:42
    Subject: Re:Issue Adding Custom Fields to Email Notifications
[Up]
Ariel Jupiter
SysAid Customer Relations


Joined: 22/11/2011
Messages: 209
Offline
Hi theMickster

It seems that the tags are not correct.
For example the tag for cust_list1 is: ${custList1}.
Please use the following link, which contains all the syntax of the tags that are available in the notifications section in SysAid.

http://www.sysaid.com/help-page.htm?helpPageId=4250&helpPageName=CustomNotifications.htm&edition=2&version=v8.5.08&productId=1

I hope it helped you resolve this issue .

Ariel.



This message was edited 1 time. Last update was at 05/08/2012 00:27:31
[Post New]31/07/2012 16:25:58
    Subject: Issue Adding Custom Fields to Email Notifications
[Up]
theMickster
SysAider

SysAider from release 7.5 United States
Joined: 26/07/2012
Messages: 3
Offline
Hi Ariel,

Thanks for the heads up about the custom list attribute. I got that field to pull into the notification just fine. I am, however, still having issues getting the custom text. Is the variable ${sr.custText1} valid?

Thanks!
-Mick
[Post New]31/07/2012 22:28:32
    Subject: Issue Adding Custom Fields to Email Notifications
[Up]
theMickster
SysAider

SysAider from release 7.5 United States
Joined: 26/07/2012
Messages: 3
Offline
Nevermind, here is the solution that works:

<td><b>Follow up method:</b>${custList1}</td>
<td><b>Follow up details:</b>${sr.custText1}</td>
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