Non Cloud users When will we get

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Non Cloud users When will we get - Release 9.0.30

Forum Index » End User Portal & Knowledgebase

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05/08/2012 14:31:52

Subject: Non Cloud users When will we get - Release 9.0.30

wka
Elite SysAider

SysAider from release 4.5

Joined: 15/07/2010
Messages: 134
Offline

Now its sometime since the KB ui was broken to the displeasure of a number of us not to mention the most important people, the "End Users".

After what I call a lot of pressure from the Admin user base and comments you accepted it needed resolving

You did sort out the a number of events to go over proposed new UI's

Most of us have had to put other KB in place due to what you did.

I've already had the blurb about cloud get it first etc, (Which is great for some folk but cloud does not yet fit in our business, i can accept updates are easier to introduce to that platform)

But given the MANY months that have past I would like a date from Ilient on a release for those who host their own copy of SysAid so they can move forward and finally have a working KB back thats usable.

I would be to say the least as would other users on the forum most annoyed if we are fobbed off and have a response that gives us no confidence in the ability to deliver an over due fix to the KB ui debarcle.

Its been a trying experience for many of us, we hope some lessons are learnt and that in future any major change that impacts people will have more round table discussions.

Many thanks

Chris

This message was edited 1 time. Last update was at 05/08/2012 14:33:55

05/08/2012 17:58:32

Subject: Re:Non Cloud users When will we get - Release 9.0.30

Oded M
VP Product

Joined: 28/05/2008
Messages: 892
Offline

Hi wka,
SysAid 9 in its in house edition is being finalized,
It will include the ITIL enhancements, the new KB UI that just came out today in the cloud and the new MDM capabilities that will be released to the cloud in a few weeks and much more ....

When ? The beta of 9 inhouse is planned for Oct so it is just Arround he corner.....

We put a lot of effort to react quickly and have had you and other pathfinders take part in every stage of the development of the new KB UI, from the initial drafts , thru a more detailed proposal based on all your inputs all the way o sharing the look and feel of a prototype a few weeks ago directly from the R&D.

We are learning from the past.... And indeed plan to utilize roundtables in the near future for changes of this sort..... (and we have a big change planned arround the corner..... Stay tuned....)

06/08/2012 15:19:54

Subject: Re:Non Cloud users When will we get - Release 9.0.30

wka
Elite SysAider

SysAider from release 4.5

Joined: 15/07/2010
Messages: 134
Offline

Thank you for the response Oded

Its still a shame its taken this long to turn around a KB UI, as we are talking aprox a 5 month turn around just for a beta with kb ui fix,

luckly you have patient users.

And the new UI looks on the face of it just what we need

This message was edited 1 time. Last update was at 06/08/2012 15:43:13

23/08/2012 10:40:27

Subject: Re:Non Cloud users When will we get - Release 9.0.30

coman
SysAider

SysAider from release 7.5

Joined: 15/06/2012
Messages: 23
Offline

I have heard July, and recently i was given a hope for August....... And now its October? I guess we are not the only one waiting, and the constant pushing of release date is not positive for any part..

23/08/2012 11:03:40

Subject: Re:Non Cloud users When will we get - Release 9.0.30

Karlson
SysAid Wiz

Joined: 20/10/2010
Messages: 359
Offline

Hi,

I also do not understand why wait so long when the KB is ready! It takes only further harm to our customers.

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