| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 08/10/2008 03:22:00
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
Hello.
I am receiving this message, when I try to install the SysAid Deployment Tool. Message is displayed after entering the Account ID and Serial Key. I copy both from SysAid Info Page (so these should be correct, in my opinion).
Is there another place I should be looking for those credentials?
Thank you in advance!
|
|
|
11/10/2008 18:08:53
|
Adam Racer
SysAid Customer Relations
Joined: 09/07/2008
Messages: 156
Offline
|
Are you logged into that computer as an administrator ??
Which operating system is running on that computer ??
|
|
|
13/10/2008 02:25:41
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
Yes, as administrator.
OS is Windows XP Pro.
|
|
|
21/10/2008 08:59:06
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
up...
|
|
|
22/10/2008 08:35:18
|
Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
|
Hello alland.
Sorry for the delay at our response.
This issue happens since the details you have entered (URL, account and serial) have an error in it.
Please open SysAid interface from the machine you are trying to install the deployment tool on, and copy all the fields from the preferences > downloads page.
If this error still happens, please send us an email to hepldesk@ilient.com, which contain a screenshot of the details in the downloads page, the information you put in the installation wizard, and the error.
Best regards.
Haim
|
Pushing IT forward |
|
|
07/11/2008 03:18:23
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
Hello again.
I sent the mail regarding this problem a week ago to helpdesk, but have no reply yet. Could you please investigate the cause of the problem?
Thank you.
|
|
|
09/11/2008 06:21:53
|
sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
|
Hello alland,
We will be happy to check the status of your request .
But because the identity of our community participant is anonymous we are not able to do so with out a little help from you.
Please provide us the ticket number or email information (you could send it privately if you would not like to have it exposed) we will be happy to check.
|
|
|
29/06/2011 16:36:13
|
Jordanho
SysAider
Joined: 18/04/2011
Messages: 17
Offline
|
Was this issue ever resolved? I have been working back and forth with support on this same problem but we seem to keep hitting road blocks.
|
|
|
30/06/2011 06:46:58
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
Not for us, we've given up 
|
|
|
30/06/2011 06:57:20
|
alland
SysAider
Joined: 12/06/2008
Messages: 12
Location: Estonia
Offline
|
Oops, I was wrong. Checked and found that:
- It was somehow solved, perhaps with some version change or something.
- we observed that if we copy all data from SysAid helpdesk download page (in our case http://helpdesk/Download.jsp) then Account name and Serial key were OK, but server address was not.
We using MS IIS with SSO and it does some redirection tricks. Our IIS address is http://helpdesk and is served from 80 port. But Helpdesk Tomcat is actually on 8080 port and IIS does SSO authentication of users and redirects request to 8080 post for Helpdesk. We neede to put "server address" as "http://helpdesk:8080" (i.e actual adress where SysAid's Tomcat is listening) in Sysaid Admin Tool installation.
|
|
|
09/12/2011 17:28:05
|
SA Consultant
SysAider
Joined: 06/07/2009
Messages: 40
Location: Ecuador
Offline
|
I have the same issue... SSO with IIS. But the thing is that it is also a problem when installing the agents. I want the agents to comunicate through port 80 IIS, because I want to have the single sign on from the agent. If that is not possible, then what is the purpose of SSO with IIS???
|
|
|
08/11/2012 15:00:30
|
Roger
SysAider
Joined: 29/06/2012
Messages: 6
Offline
|
Same problem here..
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[WWW]](/Sysforums/templates/default/images/icon_www.gif){kind=icon}
