Email notifications going to submit and request users

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Email notifications going to submit and request users

Forum Index » SysAid Integration

Author

Message

15/10/2008 05:17:18

Subject: Email notifications going to submit and request users

andrewl94133
Super SysAider

SysAider from release 5.1

Joined: 18/06/2008
Messages: 72
Offline

We have enabled email notifications to the End Users on status changes. However we are finding that when a user logs a call by email ON BEHALF of another user, when we change the Request User to the user having the problem, the original submit user also gets a copy of the emails.

Can we turn off email notifications to the submit user?

This message was edited 1 time. Last update was at 15/10/2008 05:30:42

15/10/2008 06:09:55

Subject: Re:Email notifications going to submit and request users

techguy
SysAid Mod

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/06/2008
Messages: 1506
Location: England
Offline

This cannot be done at the moment, you can vote for this feature request here http://www.ilient.com/Sysforums/posts/list/319.page#961

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

Forum Index » SysAid Integration

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software