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A new product launch - SysAid CSS  XML
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Author Message
Israel Lifshitz
SysAid CEO

Joined: 27/05/2008
Messages: 62
Location: <a >Help Desk Software</a>
Online

We are excited to share with you our very big news:

We've just launched a hot new product - SysAid CSS – the world's first totally FREE On-demand Customer Service and Support Software.

http://www.sysaidcss.com

While SysAid is primarily aimed at IT administrators who provide service for internal organizational users, SysAid CSS is designed to help your organization provide external support to its customers.

SysAid CSS helps organizations improve their service, increase customers' overall satisfaction and retain them.

SysAid CSS is an on-demand service, hosted on our servers. It's available in two editions – free and pro. SysAid CSS Free is a fully functional edition suitable for small organizations with one support representative (administrator). The advanced Pro edition is aimed at larger support departments. Both editions can serve an unlimited number of customers.

We really want to hear your feedback, so why not sign up for SysAid CSS
and let us know what's on your mind.

Help Desk Software
[WWW] [Yahoo!] aim icon [MSN] [ICQ]
Oded M
VP Product


Joined: 28/05/2008
Messages: 1060
Online

Hi Everyone,
As Israel wrote - SysAid CSS is a new product and has new and exciting features !

The relevant features will be of course integrated in our main SysAid product very soon !

Some of these features are:
- End user and company details are available in the title of each service request an you can expand the title for full details
- A New customer oriented approach is available in the helpdesk - access SR-s by end users (new menu item)
- An option to Quick create Contacts/Accounts from within the Helpdesk
- A New field available in the Helpdesk - Display active SR-s out of total per end user (1 Active out of 17) - this gives you a clue on the activity the end user has with you.....
- Enhnaced Logo display capabilities - (doesn't stretch)
- New tag - your company name - to be used in the notifications.
- Import users and companies from CSV file
- Quick lists - common issues can be entered as templates ans chosen by end users and Admins for quick entry of SR-s.
- Enhanced webform capabilities.
- And more...

This new product will help upgrade the service approach in SysAid and constantly bring new features from the world of customer service to the core product.
Of course these new additions will be fully compatible with previous releases and they won't be mandatory to use or adapt.

Try it out ! [url]http://www.sysaidcss.com[/url]
You can setup a free account in no time at all !

As always - I would like to hear your ideas and what you think about the features - your comments are always welcome :wink:

Oded

This message was edited 1 time. Last update was at 23/10/2008 07:25:42

th
SysAid Mod


SysAider from release 3 Germany Pathfinder SysAid Certified
Joined: 11/06/2008
Messages: 250
Offline

Is there a difference in functionality between the SysAid full edition helpdesk module and the features provided by SysAid CSS Pro besides the latter is running on your servers?
Israel Lifshitz
SysAid CEO

Joined: 27/05/2008
Messages: 62
Location: <a >Help Desk Software</a>
Online

th wrote:Is there a difference in functionality between the SysAid full edition helpdesk module and the features provided by SysAid CSS Pro besides the latter is running on your servers?


Yes. There are many new features that mainly needed in support for external customers. There is also naming changes.

One of the features is anonymous access to the self service so your customers will be able to submit SRs without login:





You can also easily integrate the self service portal in your website as an inner frame.




Another features let you easily search SRs by contact (end user) and account ( company) and then show the contact and account details in expendable line above the SR:







A demo account is not yet ready so I suggest that you open a free account and view it yourself:
http://www.sysaidcss.com/website/CSS_Free.jsp



[WWW] [Yahoo!] aim icon [MSN] [ICQ]
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline

Are some of the new things we are seeing in CSS going to be in SysAid 5.6 as well?? e.g. The inner frame and the updated icons? I know the SR search on the top menu is already an included feature. Looking good though Isreal! Well Done.

M

When the going gets tough, the tough get SysAid
[MSN]
Oded M
VP Product


Joined: 28/05/2008
Messages: 1060
Online

Sure!
Some of the features made it to 5.6 and the others will be included in 6.0

Oded
BJINS
SysAid Wiz


SysAider from release 5.5 United Kingdom Pathfinder
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline

Brilliant! Looking forward to testing it out!

M

When the going gets tough, the tough get SysAid
[MSN]
jlwevans
SysAider

SysAider from release 5 United States
Joined: 16/06/2008
Messages: 3
Offline

Looks pretty good so far. Any chance the the Remote Control piece will find its way into SysAid CSS?
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

jlwevans wrote:Looks pretty good so far. Any chance the the Remote Control piece will find its way into SysAid CSS?


Hey there,
SysAid CSS currently does not have the asset management and the agent which are needed for the remote control.
This feature might be added in a later version.

Best regards.
Haim

Pushing IT forward
colynda
SysAider

SysAider from release 5.5 United States
Joined: 23/09/2008
Messages: 4
Offline

From what I have seen so far, I like where you are going with it. Any plans in the future to make CSS available for people to run on their own servers rather than fully hosted? Our environment requires us to run these services locally.
Oded M
VP Product


Joined: 28/05/2008
Messages: 1060
Online

Hi colynda,

We currently provide only a Hosted solution for SysAid CSS (SaaS - Software As A Service)

This is our strategy at the moment - SysAid CSS is aimed to external support providers for all services (not only IT).

It is also built on a designated platform with robust redundancy and tuned for optimal performance.

Again - this is our strategy at the moment - if we change it in the future we will of course announce it.

Oded


This message was edited 2 times. Last update was at 11/11/2008 13:58:40

IT Manager
SysAider


SysAider from release 5.1 Israel
Joined: 25/06/2008
Messages: 43
Offline

looks great Ilient!
I opened an account and took a tour....
I have some ideas for maybe offering it out for our maintenance department to control there requests.
could work out- I will let you know
Lev
SysAid Mod


SysAider from release 5.5 Israel Pathfinder
Joined: 18/08/2008
Messages: 512
Location: Haifa, Israel
Offline

Looking good !

DONT !!! DONT TOUCH THE KEYBOARD !!!
Allen
SysAider

SysAider from release 4 Canada
Joined: 01/12/2009
Messages: 1
Offline

I am a user who licensed the original offering before CSS was available. I use it exclusively to service my external clients. Why is there no offer to switch me (and others like me) at no charge and grandfathering in my existing renewal scheme? Why would I pay more now and on a recurring basis for what is basically the same thing?

... Al
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1636
Location: England
Online

Allen, send a PM to Saar (The Sales and Marketing Director) with your question below and I am sure he will be able to assist you in answering your question. He is a very friendly chap.

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
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