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Haim wrote:The current backup module is only available when using the built in database as it has no external backup utility.
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Also, it is important to note that the built in backup feature only backup the database and not other files like license and customized files, which need to be backed up manually
Thanks for your fast response,
just opened a feature request here!
best regards,
EbroIN
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Hi,
I've seen there is a backup option available within the integration TAB, but I guess this is only available when using the built in Firebird or Derby DBMS. Is there any way to backup (and restore) all "settings" to a dumpfile when using another DBMS like MS SQL?
Sure, the SQL Servers are backed up, but only backing up the SQL server won't bring up the system as fast as it should be (in case of a disaster).
So having SysAid generating a dumpfile containing all important settings (license, connection information, custom designs, custom messages, stati, translations ... ?) might greatly speed up a disaster recovery.
Is this already built in or should this be a feature request?
best regards,
EbroIN
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Haim wrote:Hello EbroIN.
Please open a service request regarding this issue by sending an email to helpdesk@ilient.com so we can further investigate this issue.
Hi Haim,
thanks for your feedback. Just now the server is behaving like expected so I cannot post any misbehaviour. But it would be very nice if you might post a method to add sso redundancy or longer timeouts?
Is this possible with tomcat?
Thanks for your feedback,
best regards - EbroIN
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Arg... that's really too bad... Hope there will be a solution available soon...
Thanks for your response!
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Hi,
I experience some minor troubles with large screen resolutions and long category names (see attached screenshot)
On large screen resolutions there are large gaps between the Dashboards. Maybe those can be rendered more intelligent?
If you take a look at "Active Service Requests by Category"
There is a long category named "Anforderungsmanagement" - This category really messes up the view (beside the fact the dashboard is more empty than filled).
Same is with the "Highest values" Dashboard...
However - is there any possibility that these graphs will scale dynamically or how do I manage to get a nice - management proof - dashboard?
Thanks for your support,
best regards - EbroIN
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techguy wrote:Sorry it does not display the value of the registry key, all it does is filter the list so it only displays assets that contain that registry key.
Thanks for your follow up (I am sooooo late)...
Well - is there ANY way to display that values? Maybe I can create a view on database level?
Thanks for your feedback!
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Hi,
we have mostly DELL Computers here and I have to admit that I love the fact, that the SysAid Agent collects the service tag of the machines. Lately I had to reinstall the machine and adjusted its machine name to our new corporate naming convention.
I was hoping that the assett will simply be renamed (due to the same serial number and the same mac) but instead a new assett was generated.
And now I can do what I want (removed SysAid Agent, cleaned registry, removed assett) but I don't get the machine to insert the correct serial into my assett database again.
Anybody has some approved steps how to reinstall a assett with new name without creating a second assett?
Anybody knows how to trigger the Agent to completly renew the serial number and so on?
Thanks for your comments,
EbroIN
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Zay wrote:basically what I want to accomplish is the ability for when a SR is created, and email is sent to my tech team. Just so I understand the email integration concepts for incoming and outgoing emails as it relates to SysAid: Incoming means that SysAid will accept emails when someone sends an email to someone with an account in SysAid, IE me or anyone with an email account in SysAid?
Outgoing means that you can send emails from within SysAid to anyone whether they have a SysAid account or not? What do you guys recommend other than exchange? Hotmail, yahoo?
Hi,
I just dropped in verly late to this topic...
So let me get this straight in order for me to understand:
a) You use an external (hosted) POP3/SMTP email account.
b) You installed Sysaid on a linux machine
c) You want sysaid to receive SRs via the external account
d) You want sysaid to send messages via the external account
So there are 2 techniques that might work.
1. let SysAid do the hard work and let it poll emails and relay emails for you. As I can see you've already configured SysAid that way it might relay emails and poll emails (afaik you got to tick the "enable incomiong email integration" on). Also I am pretty unsure whether pop.gmail.com offers pop (110) and smtp (25) services. Mostly there are 2 Servers with different DNS entries (at least one MX service entry) which might be necessary for you. So speaking about a provider based solution I don't see any reason why this shouldn't work if all conditions are right.
2. speaking about Obelix' suggestion - having your OWN server - this might be the best solution. The fact you are already using linux really helps a lot here! Here you got to distinguish between server systems (commercial ones for windows like mdaemon or free ones like hmail, mercury, postfix, qmail... ) on linux there are several free solutions available from lean and high performant solutions (postfix, qmail) to highly sophisticated groupwares (like scalix for linux, which is free for 5 users or commercial windows ones like exchange or domino). The problem is that you should have a permanent line to the internet and your provider should forward all mails via SMTP or ESMTP to your server and your server need to be trusted for relay to your provider. It is ideal to have your own domain and you are able to take care about your DNS entries. This one needs planning and imho that's easier said than done.
So speaking about a possible solution:
What about renting a domain from a public domain hoster like (for example in germany hosteurope, strato, 1und1 or someone else) and let them cache your mails. These servers usually are better to configure than the hotmail, yahoo or google ones. Register your own domain, let them host your POP3/SMTP boxes and poll the mail from their account. Just assure, that the smtp server as well as the pop3 server is hosted on the same machine but this is not absolutely necessary. Assure this before signing a contract by reading the provider faq or use 'dig' or 'nslookup' commands. This might do the trick.
A small and simple solution (for testing purposes) might be to set up a working email solution on your ubuntu box (a combination with apache, postfix, cyrus imapd and squirrelmail should be pretty easy to set up with all its dependencies) and test local communication before trying to integrated a hosted solution.
I assume that you own or rent an exchange server thus exchcluster.j.... seems like an exchange address to me. Why don't you host the POP3 box on this server? Maybe you might explain your current configuration here in order to draw a better picture.
anyway, hope my statement is not way too confusing, any questions - post here or pm me...
If it is confusing - just ignore it 
best regards - EbroIN
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This worked...
here's what I've done...
SysAid is running in %ProgramFiles%\SysAidServer
I copied the folder 'html' from %ProgramFiles%\SysAidServer\root\WEB-INF\conf\html to %ProgramFiles%\SysAidServer\custom_templates\html
I modified the Path on Preferences > Customize > Customized Forms and entered %ProgramFiles%\SysAidServer\custom_templates\html as HTML Files Location
I modified the file mentioned above (--> submit-service-request.htm) around line 180 and inserted the CHECKED option
Hit reload
and It worked right away
Thanks a lot!
best regards
NOTE: You have to replace the environment variables (like %ProgramFiles%) with your LOCAL SERVER PATH! (like c:\Program Files) in order for this feature to work.
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Hi all,
I've integrated SSO like mentioned here but I experience strange logon behaviour. Sometimes (during timeout or whatever) the user isn't authenticated but a system login prompt is presented (not the sysaid login page). Any details entered won't do so Login isn't working anymore.
I have 2 AD Domain Controllers here and entered the hostname of my main server as parameter.
I suppose this issue happens on timeout so is there a possibility to address more than one DC?
Any help is highly appreciated...
thanks for your feedback
UPDATE: I've removed the SSO Lines from serverConf.xml now there is no more login possible... great 
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Hi,
is there an option that a fresh openend service request (with the agent) can include the screen capture by default or tick the checkbox automatically on?
I haven't found an optoin in the preferences section.
Thanks for your Feedback - best regards
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ok, they have my vote for that...
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Hi, just moved my thread with the similar problem to this thread.
I experience the same problems mainly with internet explorer but not with firefox. It cannot be due to a grunty machine (4GB RAM, Core2Duo 2.5GHz) but I assume that might be something with an error correction mechanism or spell checking bound to that text areas.
This issue occurs on SOME computers, and I experience that CPU load raises to 100% while trying to enter text. After the text was inserted CPU load reverts to normal.
I cannot clearly follow that issue but it occured the first time after I've updated my installation from 5.X to 6.0.4. IE8 was working fine on release 5.
Firefox is NOT an option for my company because we rely on the SSO mechanisms of IE for our company intranet and ERP system.
Any suggestions would be highly appreciated 
best regards,
EbroIN
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ThnX to Obelix --> Threat moved to THIS Topic...
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Sorry, I dont get it... This is about mail handling and not Browser issues?
best regards,
Sven
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