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I think this is configured on the Help Desk -> List page.
if you change the view to EndUser and click the blue cog you can then see the information that is disaplyed to the end user in the visible column.
Just simply remove the information you do not want them to see from the visible columm and then click save.
tex
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First you will need to set your emails to be sent as HTML. To do this, please go to preferences > integration > email, and under "content type" file, replace the text/plain syntax with text/html.
You can then edit the email in the Customized > Customized notifications and select Email body to End User regarding service request.
The HTML for bold text is:
<b>This text would display as bold</b>
Hope this helps
Tex
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I think there is a feature request for this problem (or similar anyway): http://www.ilient.com/Sysforums/posts/list/0/2013.page
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I dont think this would be the association on the sysaid server. Sounds to me like it will either be the file association on the operating system or the file association settings for web browser the end user is using to download/view the attachment. I'm sure google will be able to tell your end user how to set these.
Tex
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Let us know if you have any problems editing the HTML page to get this to work or if you have a problem following the previous steps I suggested.
Tex
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My understanding is that Zeev would like a drop down box that when changed to a certain domain just changes the value in the username textbox.
Can use HTML to create the drop down box containing the different domains and then have onchange event that changes the value of the value of the text box.
See attachment for example. Is this what you mean Zeev or have I misundertsood? (sorry if there is an error with it I only quickly wrote it)
Text
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Something wrong with the answer - it doesnt mention the puppies being on the bus!!
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You can change the login page to display what you would like using the customized forms.
Firstly create a custom HTML folder on the server Sysaid is running from (I've called mine C:\custom_html).
Secondly copy the login.htm page to this folder (the login.htm can be found in C:\Program Files\SysAidServer\root\WEB-INF\conf\html).
You can now edit this file to display what you would like (dont change the original in C:\Program Files\SysAidServer\root\WEB-INF\conf\html in case you need to revert back to this).
Once you have done this make sure you save it.
Now log into Sysaid and go to Preferences -> Customized -> Customized forms
In the HTML Files Location textbox type in the name of the custom HTML folder you created (C:/custom_html) and then click save.
The changes you have made should now show on the login page.
Hope this helps
Tex
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Dua
Sorry I did not give instructions for changing the hyperlink.
To change the text of the link and where it is linked to open up your user-end-portal.htm (in the custom_HTML folder) in a text editor (Wordpad or Notepad will be fine).
Now we need to edit the following code:
You will notice there are 2 lines that begin <a href - we want to change these lines.
The href attribute is where the link points to and the text before </a> is the text that will be displayed. So if we wanted to make a link to google we would change the code to the following:
<a href="www.google.com">Google</a>
So point the page you want to link to in place of www.google.com and the text that you want to display in place of google.
Save the changes then go to the Customized forms page within Sysaid and click the save button.
let me know how you get on.
tex
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Does this mean that if the status is already open and we have Sysaid set up to change the status to open (or stay as open if already in this status) when an end user replies, then the admins will not be notified as the status will not have changed?
Thank you
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Is it possible to use an SQL query in the customized notifications?
I would like to include all the messages when responding to an end user and I think the only way I could currently do this is by using an SQL query. Any ideas??
Thanks
Tex
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You have to love it at this time of year!! Its even snowing where I am!! Tech guy i hope you are working on the lyrics for 'Fairytale of Sysaid' (the ulitimate xmas song)
Tex
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Some people have way too much time on their hands (but please keep them coming)
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Have you followed all the steps I gave on the following page (previously known as Dag) http://www.ilient.com/Sysforums/posts/list/3374.page
If you have followed these steps you should not have a problem.
If you still are having a problem make sure the src attribute of the img tag is pointing to the right image file on your Sysaid server and that the custom_HTML folder has been saved on the Preferences -> Customized -> Customized forms page.
Hope it sorts it
Tex
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