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As discussed in the SysAid User Manual:
The full edition of SysAid includes a feature that allows nominating particular end users as their department or their company's supervisors. The supervisor will be able to see all service requests of his/her supervised end users. Needless to say, nominating end users as supervisors can offer a great advantage in improving your work-flow and in reducing the workload on administrators.
To determine that a certain end user will be a company supervisor, you have to:
1. First set at least one company in the dropdown menu of companies ( Preferences>User Management>Companies).
2. Then attribute end users to a company (Preferences>User Management> End User Manager> click a row entry> General Details). In case the Company field does not appear in the General Details form, click the Customize icon and in the popup screen add "company" to the visible fields.
3. Under the General Details tab of that end user you wish to nominate as a supervisor, click the Customize icon "Is supervisor" to the list of visible fields.
4. Choose from the dropdown menu to make this end user into a company supervisor
To determine that a certain end user will be a Department supervisor, you have to:
1. First you need to add a menu which includes at least one department. Go to (Preferences>Customize>Customize Lists).
2. Choose "Department" from the dropdown menu. In the caption box add at least one name for a department, and add a key number. You can add any sequence of numbers to the list of departments, as long as you do not repeat the same key number for different departments. Click Add to add a new department to the menu. Finally, click Save.
3. Then attribute end users to a department (Preferences>User Management> End User Manager> click a row entry> General Details). In the General Details form, click the Customize icon
and in the popup screen add "department" to the visible fields, with the arrow button.
4. Under the General Details tab of that end user you wish to nominate as a supervisor, click the Customize icon, and add "Is supervisor" to the list of visible fields. Choose from the
dropdown menu to make this end user into a department supervisor.
You can also add the "Is supervisor" to the visible field using the Customize icon in the End User Manager page. Thus, you will be able to immediately see your supervisors.
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In order to prevent SysAid from importing disabled user accounts, please go to Preferences -> Integration -> LDAP and set the User class filter to:
(&(objectcategory=user)(!(userAccountControl=514)))
If you have LDAP integration with more than one domain, you will need to perform this operation with each domain.
After saving your changes, please delete all user accounts and import them once again from LDAP.
This will only bring back the non-disabled users.
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In order to address such performance issues, we would recommend that you upload your database to our ftp site and we will then check this further on our end.
To begin this process, please open a service request at helpdesk@ilient.com and we will be happy to provide you with further instructions by email.
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Would you like to view the Asset ID or the actual MAC address ?
You can view the Asset ID by adding that field to the Asset List and then clicking on the "Export to CSV (excel)" button in the top toolbar.
Once you have deployed the SysAid agent with a random asset ID, the actual MAC address of that asset will no longer be listed.
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The correct order would be to first create a notification and then create a task which will periodically generate that notification (under the Notification tab).
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Due to licensing restrictions, it is not currently possible to respond to end users who do not exist within SysAid.
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In a future version of SysAid (perhaps our next one), it will already be possible to monitor individual partitions on one hard drive.
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When you transfer the database to a new server, you will also be transferring all of the necessary information contained within SysAid.
In order to provide you with the proper instructions, we first need to know which database you are currently using.
Can you therefore open a service request at helpdesk@ilient.com and provide us with a copy of your serverConf.xml file located at ...\SysAidServer\root\WEB-INF\logs.
We will then be happy to provide you with the appropriate instructions.
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If you are a manager in SysAid, then you will have the option to schedule reports and have them sent to a desired administrator.
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SysAid uses the API for http.
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That is correct. Every time the agent will update inventory information, the asset name will revert back.
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Regarding your last question, a "service request" is a ticket/incident in SysAid. For example, when you send an email to helpdesk@ilient.com, a "service request" is then created in our help desk.
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Yes, this is the same option that Haim previously mentioned.
The option "Create Service Request from new emails using the following parameters" allows you to assign a certain category and/or urgency to all incoming email requests.
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