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Sorry, I dont get it... This is about mail handling and not Browser issues?
best regards,
Sven
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Thanks for your feedback...
This filters the subject but not the sender.
I surely can apply a white- and blacklist construct to the support@mycompany.com address, but I cannot "disable" the everyone type of email address because this is a system address.
But how could I avoid getting in emails from users that are not listed within the end-user database?
any feedback is appreciated - thanks for your help
best regards
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Hi all,
I experience some strange behaviour with SysAid 6.0.4 and IE8 (please don't blame me)... Everytime when I try to add text within the textfields the CPU Load raises to 100% and it takes about a minute or so until my system recovers (and the already typed keys are entered... actually there is a frame rate for IE8 ). I have no more Ideas regarding this strange behaviour (yes, IE8 is the reason... I know)...
Firefox and IE7 are working quite well, but what about IE8?
How is IE8 behaving on other installations?
Any feedback is appreciated...
best regards
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Hi,
I've 2 questions and maybe someone can help me out.
I've integrated SysAid with an E-Mail account within our company (support@mycompany.com). Sometimes I receive SPAM on that address and I suppose SysAid replys to that spam even when deleting the message at once. How can I assure, that SysAid only accepts mails from users listed in its end user list?
I've a hardcoded mailing list called everyone@mycompany.com and I cannot override this on a server based way. All E-Mails adressed to this account are also received by SysAid. Is there I way that I can dismiss such messages?
If I can adjust SysAid that it only accepts messages from known users my second problem is also solved 
Thanks for your feedback
best regards
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techguy wrote:you must put the % either side of what you are searching for
inventory_xml like '%HKEY_LOCAL_MACHINE\SOFTWARE\SAGE\CWI\OLAnpassungenRevision'%'
Hi TechGuy,
If I use the static filter: inventory_xml like '%HKEY_LOCAL_MACHINE\SOFTWARE\SAGE\CWI\OLAnpassungenRevision%'
there is no more error, but there is no difference at all.
Maybe I need to add another column to the view to display the filtered value?
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Saar wrote:Just s short explanation about the new ITIL Package.
This Package consists of 3 modules: Problem Management, Change Management and CMDB.
This may explain the difference in the price and the difference even in the terminology (we called it Package to emphasize it).
Did I mention BTW, that we offer an Introduction price for the next 30 days ???
I invite you all to join Oded's free webinar on SysAid ITIL, taking place this Wednesday, to hear and see it in first hand and see how SysAid ITIL can benefit you!
Hi Saar,
well thanks for your invitation but I'll take a look at the recording - just put that on reminders
Speaking about ITIL I have to admit that I am ITIL certified (foundation) and sure know what an implemented ITIL structure can do to support us poor system administrators. Imho the problem is to "implement" all processes and structures. I've just ordered SysAid full version but without the complete ITIL package (only CMDB for me) which is enough to do risk management and estimate the impact on a given structure.
The change management and problem management (paired with clever escalation rules) might be nice but in my structure it is quite oversized for now... I'll plan this module maybe next year.
Greetings to you all and keep up the good work... Hope to see Software Deployment soon
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Obelix wrote:Saar...
Ebroin....
This might shade some light on that slippery lil Java.exe
Thanks for your quote and yes, I was aware that java.exe is used by the tomcat server (SysAid).
This task consumes about 300M of RAM and a continuous load about 5 - 10%. For the mentioned trial installation (20 Systems, 2 active monitors, no SNMP scans, no inventory scans) this seems quite a number...
After restarting the server the continuous CPU load disappeared and the memory consumption reduced to 100M. Strange, maybe there are some memory leaks although I don't think JAVA is a language which has a great affinity to memory leaks. In fact I always thought that proper class disposal gets rid of allocated memory by freeing up memory during the garbage collection cycle.
However - I'll keep an eye on that...
best regards - Sven
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Hi Obelix,
I'm still evaluating SysAid and played around with the latest 5.x release. Just grabbed the Upgrade, installed it and the server is still up!
But I noticed that my server load has increased noticeable especially regarding the cpu-load of java.exe.
But talking about the new release, I was quite surprised about the pricing for the ITIL modules. Compared to the base package this is around 4 times the smallest base package 
Well - however, just wanted to report that an update seems to work out of the box as expected...
Greetings from Germany!
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techguy wrote:
...
go to asset list
click on the blue wheel cog
in the Static Filter enter the following text:-
inventory_xml like '%RegistryValueOrKeyToSearchFor%'
(replace it with the registry value or key you are looking for)
click on Please enter a name for the new view:
call it Reg Key Search
click save
...
Thanks for your reply but -> Error in query
I've included the following line:
-inventory_xml like 'HKEY_LOCAL_MACHINE\SOFTWARE\SAGE\CWI\OLAnpassungenRevision'
That doesn't work very well....
Any ideas?
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ok, maybe I found a way but this ain't very "nice"...
Taking a look on the table 'computer' within sysaids DB, I found a column 'username' which contains the "owner" and the columns 'computer_id' and 'account_id' which seems to be a part of the primary key.
now taking a look at the table 'user2asset' seems that 'account_id' and 'computer_id' are referencing to 'computer'.
Assuring that the username is existent and consistent with 'sysaid_user' this might work...
But for now I don't know how to find out the "last logged on user" without altering the tables and add a timestamp in order to perform a query with ORDER statement...
so stating a SQL Query I can UPDATE a valid username into the computer table but I assume that this kind of task is not suggested nor supported from ilient.
And if I am honest, I don't want to compromise Ilients work... Indeed I think I am not allowed to "implement" such features by EULA...
Arg... So can anyone from Ilient implement this feature (or explain how to do it...)
Thanks a lot...
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Brian Martin wrote:The only way I could think to do this is having a script that exports the asset name, and currently logged on user in csv.
Then export the list of assets from SysAid.
Do a VLOOKUP in Excel between the two csv files for the asset name and pull the asset-id value to your csv that has the asset name, and currently logged on user.
Them import back into sysaid.
If you have any questions let me know.
Hi Brian Martin,
well thanks a lot - I'll tried this way and I found out that this kind of method is kind of complicated and laborious. Having to fight that the exported file is hard to manipulate (even using excel) and a reimport has to be done manually. So define all fields, try to import, hope that everything matches fine... My first try wasn't successfull due to a blank in my "location" information.
Reimporting only with name, serial and owner information generates a duplicate entry. 
So I don't think this works out quite well....
However, maybe there is a little trick the SysAid mods know how to "adjust" the owner to the last logged on user.
But thanks anyway
keep up the good work 
EbroIN
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Brian Martin wrote:Does that help?
Hi,
thanks for your reply..
Well - yes and no
Unfortunatelly this seems to be a quite manual way (I agree it is better to have a manual way than having nothing at all) but an automatic solution would be highly appreciated.
Maybe I can adopt the technique you've suggested here (http://www.ilient.com/Sysforums/posts/list/1823.page#8613) and perform an export import cycle. This is manual, too but available in sysaid reports afterwards...
But nevertheless I think Ilient has to implement a feature to include custom scanned registry values into their reports.
Why should I collect data without the capability of using or taking advantage of it?
Thanks a lot so far,
EbroIN
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Hi drivenbywhat...
I just lost a thought about this thread and came to the conclusion that it would be cool, if SysAid might assist "software deployment"...
--> http://www.ilient.com/Sysforums/posts/list/1824.page
best regards - EbroIN
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Hi Brian Martin,
thanks for that snippet...
so the admin "echos" out a maintained list...
For every host there is one or multiple enties in this list...
But how are you getting the results INTO sysaid? Manually by importing Assets? Is this automated in any way?
best regards,
EbroIN
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Brian Martin wrote:Unfortunately I haven't found a way to view these either. We actually have a batch file that scans our network for registry keys we are looking for and outputs to csv, which we can then match to other reports SysAid is able to generate.
Hi Brian Martin,
thanks for your follow up. Well - I haven't lost a thought about this technique but considering the options this might be the most nifty way even if it sounds like a quite pedestrian method.
This kind of way looses the feature that the scanning task might be controlled by the sysaid agent. So you have to define a share (or whatever) where the csv resides on a central place, the file must be editable by a certain user and on each machine a scheduled task has to be generated which takes care of execution. Another approach might be per GPO and computer based scripts -> that might work but it'll slow down boot up performance on the clients.
Otherwise if I let the server do the scanning I must assure that all machines reside at least once online while scanning.
There are many intricacies adopting this technique but on the other hand importing custom CSV tables which are dynamically generated sounds quite sexy for me...
How are you collecting the data? Let a "server" or "admin computer" scan through your network, gpo, script, whatever?
Having "scripts" generated output and automatically import to the DB would be great... (see http://www.ilient.com/Sysforums/posts/list/1824.page)
Thanks for your feedback, I'll give it a try...
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