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Dear Paul,
The manager dashboard is not part of the mobile portal. It is not possible to access the manager portal through the mobile.
You're logging in from your PDA or smartphone to SysAid and you're automatically redirected to the manager dashboard?
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Dear Patrick Van Griensven,
Did you upgrade your SysAid version?
On what version were you before?
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Хочу пожелать всем нам удачи и поздравить с открытием Русского форума!
Если у вас появятся вопросы, советы или просто хотите поделится опытом, то можно зделать это здесь!
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Dear Lev,
What kind of filter would you like to create there?
Please let us know what exactly would you like to filter so we will be able to provide you with the relevant information.
Best Regards and Merry Christmas!
Vitaly.
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Dear APN,
I have resolved the issue you've been having with the email, I will explain now what have happened and how did I resolve this issue.
You had more than one incoming email boxes defined, (according to our information there were two).
The first email integration you were using the email address that you have received with the CSS account but you have changed the host name, user name and password to your credentials.
This email address does not exist in your email server, this why it did not work, I've reverted it back to default and it worked.
Regarding the second integration, you have defined an SSL connection there, which was the reason for the "connection failed". I've disabled the SSL in both of the email integrations and according to the log files everything is supposed to work fine now.
Best Regards and Merry Christmas,
Vitaly.
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Dear Jonathan,
This possible by using the manager portal, you can also find relevant information in the following guide:
http://www.ilient.com/down/manager_portal.pdf
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Dear gdamico,
You can use the "print selected records" icon, it looks like a printer with a page, it is located to the right of the "Design form icon".
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Dear dpfalk,
It is possible to do the status change directly within SysAid itself,
Please let us know what is the version of your SysAid.
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As an addition, please make sure you backup the HTML files before you perform any customization on them.
Also, if you've ran into any troubles while customizing, contact SysAid support and we will be glad to assist!
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Question:
I don't seem to have the proper software to open files with the .docx or .xlsx extensions. I get a "please select a program to open with...." message. Answer:
Office 2007 products (Word, Excel ...) create a new format of it's documents and even give it a new extension : .doc ==> DOCX .xls ==> XLSX etc...
If you have office 2003 installed on your pc and want to open a document created with Office 2007 you will need to install a small patch for office 2003 that takes care of automatically converting the document so you can open it with the 2003 version. Installing the following patch will solve this for office 2003: http://office.microsoft.com/en-us/products/HA101686761033.aspx Details on the patch: Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats
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Dear Lev,
I would like you to send us an email with this request to helpdesk@ilient.com, so that it will open a service request with us.
In this email, please attach your .csv file from which you wish to import the assets.
We will try to recreate this issue at our end and let you know of the outcome.
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Dear tbrown,
What is the version your SysAid?
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Dear BUP,
Unfortunately, we do not have this file translated, however, you can use the "German" translation which is fully translated to German and you can edit it to change the values that you wish.
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Dear PCiotti,
Here is the tag that you need to add for the location field:
<tr>
<td><strong>$resource.getString('sr.location'):</strong></td>
<td>$frm.printControl('location', true, true, '')</td>
</tr>
<tr><td height="10"> </td></tr>
Let us know if it worked for you.
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What version of SysAid are you currently using?
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