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Maybe your default language for SysAid is English?
Check under preference \ account defaults
If that isnt it, I suggest you follow up with our support team
Good luck
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It should be in the translation file - I found it in my SysAid :)
survey.filled.alert=Sorry, but it seems you have already filled up this survey in the past.
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Try reading this :
http://www.sysaid.com/help-page.htm?helpPageId=5554&edition=0
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Sorry about breaking that......
Issue #9926 in 8.5.08 fixed that issue :)
http://www.sysaid.com/bugs-fixed-8-5.htm
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Sure,
All our reports support relative dates
You an schedule a daily/weekly report that will be sent to your email automatically
You can also set the advanced filter in the HelpDesk list to show you any date filter you need
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Hi Gman,
The spell checker is no longer supported from 8.5 - see #3939 in the release notes http://www.sysaid.com/release-notes-8-5.htm
It was a third party out of date component with issues, most updated browsers have a built in spell checker and there are a few available browser add-ons that due a much better job.
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Hi,
Check under the customize menu - notifications.
You would be looking for the end user title and body notification texts
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First i would likr to Welcome you to SysAid!
Make sure you check out our online aid which will help you thru your first steps ....
http://www.sysaid.com/help-page.htm?helpPageId=4134&edition=0
Just to give you a direction: in order to initiate a chat with an end user you need to have SysAid agent installed.
You can see who is online via online users under asset management
Good luck!
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Some nostalgic moments......
Back in 2008 I posted this post that accumulated a nice number of views by the way!
How the world has changed since then.....
Best IT websites ? I don't even think i even go to websites anymore - i get all the info I need with Flipboard and Zite on my iPad!
Downloads sites ? the App stores / market of course !
:wink:
Just wanted to share........
I will put myself a reminder to check back on this post in 3 more years and see what the future holds......
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Here is an idea you can try :
Sysaid comes with 2 deafault times that count the elapsed time of a ticket,
Fields : time to repair and time to respond
You can easily setup a filter on time to repair larger then X depending on your operating hours to represent a week or any other fixed time, just add another condition that the Status isnt closed and you should be ok,
Good luck!
Oded
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You can add attachments to the user form,
Simply customize the user form by clicking the cogwheel on the top from wihtin any user
Move attachment control from available to visible
Checkout the online aid page for more info: http://www.sysaid.com/help-page.htm?helpPageId=4233&edition=0
Good luck
Oded
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You can find a details guide to change management here : http://www.sysaid.com/help-page.htm?helpPageId=5745&edition=2
It covers all you need to know and has examples as well.
Good luck!
Oded
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Hi,
I am not sure this is the reason - but you may be testing it with your admin an expecting to get the email,
Notice the note at the bottom of the settings screen :
"Please note that administrators who insert or save the Service Record will not receive the above defined Administrator's notifications."
That means that if you add a new incident and assign it to yourself you won't be getting the email, no sense notifying you if you performed the action.....
Anyway another tip is to look under messages tab under the ticket - make sure you click show automatic messages and you can see if Sysaid sent sn email
Further tips would be to check your sysaid log file and contact customer relations if you are still Having issues
Good luck!
Oded
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Hi guys,
Did you try adding the messages controls the end user view?
If you simply add this control the end user will see all the messages that he was sent , without the messages that may have been sent beteeen admins regarding the ticket,
I could see how you missed this.... I will ask David to add this clearly to the documentation :
You configure it from the incident list - choose view enduser , then add the messages control from visible to available
Now when you go to the enduser portal you will see the messages control in the view your history tickets and also when you click the row - you see the same fields with more data and in full screen
If you still thi adding to the notes is required as a feture rewuest - let me know
Good luck!
Oded
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You can set the assigned to of the cab approval action item to populate from the request user manager ( not submit user)
This should work for you - you can find this setting under attributes button in the action item when you have the proper permission
Oded
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