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We will continue this over the Service request you also submitted. 
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Hey Donald,
On a basic level, the SLA module is simple enough, however you seem to be looking for the advanced functionality.
Well, a step in that direction has been taken in the upcoming version 8.5, due to be released very soon.
We have added the first step of canned reports, like a 'SLA Report Per Measurement' report and other awesome features.
However, as this whole module is a new born baby in SysAid, we take baby steps with it and depend its improvement on the needs and feedback of users like yourself.
I will therefore be happy to suggest the reports you mentioned to the product manager as a feature request, but as I need your Email address for the request (so you will get the notification if/when those are added, I will need you to send the request to: helpdesk@sysaid.com and I will take it from there.
Wimo, If you could sent your request as well, I will add your name to the mix so you both will get the word if/once your feature requests are implemented
Thank you guys for the new ideas.
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Hey guys.
wka, you answer will follow, but first, we'll start with the new, correct SSO tags for versions above version 7 (CliGil please update your initial post).
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Once LDAP integration has been configured to import user accounts from your Active Directory domain, you can configure single sign-on to automatically authenticate users using the NTLM protocol according to the credentials they used to login to the domain.
To configure single sign-on using the built-in Tomcat web-server, please edit the serverConf.xml file located at ...\SysAidServer\root\WEB-INF\conf. Add the following lines after the line <externalLoginClass>none</externalLoginClass>:
<ntlmAuth>
<ntlmParam>
<ntlmParamName>jcifs.smb.client.domain</ntlmParamName>
<ntlmParamValue>ACME</ntlmParamValue>
</ntlmParam>
<ntlmParam>
<ntlmParamName>jcifs.http.domainController</ntlmParamName>
<ntlmParamValue>DC1.acme.com</ntlmParamValue>
</ntlmParam>
<ntlmParam>
<ntlmParamName>jcifs.smb.client.username</ntlmParamName>
<ntlmParamValue>username_on_AD</ntlmParamValue>
</ntlmParam>
<ntlmParam>
<ntlmParamName>jcifs.smb.client.password</ntlmParamName>
<ntlmParamValue>password_of_the_above_username</ntlmParamValue>
</ntlmParam>
</ntlmAuth>
Make sure to replace:
1. ACME with the NetBIOS domain name (pre-Windows 2000)
2. DC1.acme.com with the hostname or IP address of your domain controller.
3. username_on_AD with a user-name on Active Directory (Any domain user should be fine; no administrative permissions are necessary. Make sure to set “password never expires” so that the integration will not break whenever the password expires.)
4. password_of_the_above_username with the password of the mentioned user account.
After saving these changes, please restart the SysAid Server service to apply the new integration.
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WKA, and anyone who still get a prompt requesting you input login credentials, please use the following:
Since it probably means that the browser (IE) is not passing the credentials to the SysAid server.
Here is how to set IE to pass credentials to the SysAid server.
1. In Internet Explorer, please go to the Tools -> Internet Options -> Advanced tab and check the “Enable Integrated Windows Authentication” check-box.
2. Next, switch to the security tab and click Local Intranet -> Custom Level and select “Automatic log-on with current user name and password” (under User Authentication, Log-on).
3. Do the same to; 'Internet' and 'Trusted Sites'
4. Click OK on all windows and restart Internet Explorer (close all IE windows and open it again).
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Just as a note..
We are currently working on this new version (3.5) as part of the Beta testing, so issues like this may pop up, please bear with us if you encounter them and please let us know when you do as this is what the Beta phase is all about, finding the little kinks in the version.
Thanks for your tremendous help .
David Lee.
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I don't see any more of that asd321 spams, I believe we got them all, can you confirm ?
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Unfortunately, the answer is No.
While this part of the code is available to users, it is still a part of the SysAid code, and we do not intend to produce such a document.
And this issue has now been declared a 'known issue' (# 9019 ).
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Ignored .. ? Never! 
We had a few days away from the forum due to 'Rosh Hashana', our new year.
Now we are back and are rejuvenated.
I have submitted a SR with the issue and suggested solutions, no bug number yet.
However, the solution provided did not work for me and resulted in an 'error in query' (was good up to the " sqlStat= " part) .
Therefore , Sabre, if you encounter the same issue, please give us a bit of time to find the correct solution.
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As always, you are dead on.
I have created a service request for this issue and forwarded it to senior support for further review.
Thank you again, for your invaluable help.
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Sorry for the delay guys, its the holiday season here.
Techguy, you are right on the money as always, as your service request helped a lot, both in getting this issue to us as well as in understanding the source of this issue (still not sure how you figured this out). 
Your SR is now with the development team being investigated.
Thanks again and sorry for the delay again .
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No worries my friend.
I'm on the case.
I believe 2 of them have been answered already (but not completed yet)
The rest are on their way to managerial eyes.
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Unfortunately, I did not fully understand your question, are you referring to the import of users from specific OUs, or selecting them fro them from the Users list in the User Management page ?
Please send your response, along with the quotation of this topic to helpdesk@sysaid.com so we can do this correctly and send files if needed.
Looking forward to your response.
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As you can see, the text in the Asset names listed is just too long for the module to contain.
However, what you see there is just a preview, if you click on it, it will grow larger and display the item properly.
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I guess I should mention this issue was resolved over the phone the next day.
But it can server as a good lesson :
When you have Single Sign On (SSO) integrated, it is integrated with a single specific Domain.
If you then add another LDAP integration, SSO will not work anymore for 2 reasons:
1. Once you add the second LDAP integration, the users will now change to be domain\users (instead of just usernames) so the users will not be able to log in using the regular user names.
Since the integration compares the Users in the SysAid user Management list to the LDAP list, and considering the users should now be domain\users (but in SysAid, the are not), SSO will fail.
2. The SSO integration is onto just one domain, the second domain does not have SSO, however, SysAid does not know that and will attempt to use the authentication automatically, not enabling you the Login page so the users form the second domain will never get the chance to log in.
Hope this lesson will prevent such future mistakes. 
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The only way to achieve this is by setting the Security policies > NTLM settings to "send LM & NTLM responses" , which is not realistic.
I would go as far as saying that that method of work is not very SSO friendly, and would give up SSO altogether, and use cookies instead.
If you agree, please send a copy of your serverConf.xml file located at; ...\SysAidServer\root\WEB-INF\conf\serverconf.xml
To; helpdesk@sysaid.com (with a description of our conversation), we will implement to option for you and send it back to you.
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When you set the notification itself (Under; Monitoring > Notifications)
In the first page on the notifications, where you select the notification method, you also have the check-box that says : Limit Notification Hours , which allows you to choose the time frame in which the notification WILL be sent.
see screen shot:
http://imageshack.us/photo/my-images/851/notif.jpg
Cant get the image to show, please follow the link.
This option exists in the two latest versions of SysAid (7.5 and 8.0) so if you do not see it, perhaps you should consider to upgrade your SysAid version.
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