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Hey guys,
For the API issue you going to need to contact our professional services team so send us an email to helpdesk@sysaid.com
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Hi jfor27,
Sorry for the very delayed response.
We are currently working on a new SysAid Agent that will support the Lion OS.
Please stay in contact with the support team for more updates.
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Hi maxnull,
Welcome to our community.
The redirect to the Login page could be because the cookies are not enabled.
You can also set SSO to allow automatic connection with the user that logged-in to the pc automatically.
If you want to set SSO, please send email to the support tam at helpdesk@sysaid.com and we will be happy to assist you.
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Hi brgnewman,
When you install the agent it is adding information to your registry and you need admin rights for the user that runs the deployment.
Please set the "User" as Domain\User (with admin rights).
If you already did, please provide us with more information and screenshots and we will be happy to assist you.
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Hi Paddy.
Welcome to our community.
Doing a remote to a Dual Screens is still a feature request.
Sorry for the inconvenience.
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Hi Stan,
Welcome to our community.
You are welcome to open a feature request about this if you think that it is necessary to have the option to change the open \ close time.
Here is a link to the forum:
http://www.ilient.com/Sysforums/forums/show/101.page
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As a workaround, you can use the Manage Favorites and replace the caption name and URL's according to the order you want.
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Hi BobM,
Arranging the Favorites according to the caption is currently not possible.
I will open a feature request about this and you can vote for it here:
http://www.ilient.com/Sysforums/forums/show/101.page
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Hi kimmey,
Please send email to helpdesk@sysaid.com or open an SR in http://helpdesk.ilient.com regarding this issue with short description, link to the post and the support team will contact you.
Also add the following:
Relevant screenshots.
...\SysAidServer\root\WEB-INF\logs folder (zipped)
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
...\SysAidServer\tomcat\logs folder (ziped)
...\SysAidServer\logs folder (ziped)
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Hi Rod Shack,
Sorry for the delay in response.
Please provide us with screenshots of so we can better assist you:
Service Desk > Service Desk settings > Routing
Service Desk > Service Desk settings > Escalation Rules
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Hi kimmey,
Very sorry for the delay in response.
Because you are changing the information in the registry it will allow you to redeploy instead of undeploy and the deploy.
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Hi LoCoLyRiC,
Welcome to our community.
This can happen either because the SMTP settings are incorrect or the notification regarding SR's were customized incorrectly.
Please make sure you set the following under Preferences> Integration > Email > Modify:
SMTP : smtp.gmail.com
SSL : should be checked
User : YourEmailAddress (AAA@gmail.com)
Password : this mailbox password.
If It's still doesn't work, please go to Customize > Notification > click on "Return All to Default".
Please update me on your progress.
Looking forward to hearing from you.
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Hi Altoids,
Welcome to our community.
I'm sorry for the delay in response.
Are you saying that you tried to ping to the "problematic" server from command prompt while SysAid Server indicates that the server unavailable?
Is this a virtual server?
Which SysAid Sever \ Agent are you running?
Looking forward to hearing from you.
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Hi Razor,
Welcome to our community.
This report is available for any of the Open\Close reports because you can use the Custom Filter's "Expression Builder" to set Department is....
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Hi Valerian,
Wellcome to our community 
This post contains more memory then what you sent me by mail 
Here is some more information about setting email integration with Exchange 2010:
By default, Microsoft enforces an encryption between Outlook and Exchange 2010. In order to integrate SysAid MS-Exchange 2010 it is necessary to change the encryption settings to false. You can do that by opening the "Exchange Management Shell" on your server and issuing:
Set-RpcClientAccess –Server servername –EncryptionRequired $False
Replace "servername" with the name of your server.
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