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Sorry to bring this thread to the top, but this issue has surfaced itself again on our server and we are now using the SQL database.
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It looks like this may be working, thanks!
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I started to look into using an escalation rule, but I couldn't figure out how to set it up to accomplish this. What would I use as the trigger?
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Is there a way to send an email notification to a specific administrator (regardless of category, request/submit users, etc) when a service request is closed? If not, can we move this to the feature request forum?
We have some basic routing rules setup, but my supervisor prefers to act as dispatch for the majority of our incoming service requests. Regardless of who submitted or requested the service request, and regardless of who he has assigned it to, if it passes by his computer screen (meaning he was the one taking it from the unassigned queue and dispatching it to one of us) he would like a notification when it is closed. Is there currently a way to accomplish this?
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Is there a way to add the Quick List option to the "Phone Call" screen?
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Thank you, that is exactly what I needed to know.
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When the backup utility runs in SysAid, is it only backing up Service Requests, or is the Knowledge Base included as well? I ask because our Knowledge Base is growing quite large, and we are beginning to depend on it - I would hate to lose all of that information.
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This happened to one of my administrators a while ago (and I ignored it for the most part), but then it happened to another admin. I was able to fix the problem by purging the administrators' user accounts from the database and then refreshing from LDAP and resetting their permissions.
The problem has just happened to the same two administrators again, and possibly others as well. I would rather not go about it in the same time-consuming way that I did before, so any help would be greatly appreciated. If it matters, which I'm sure that it does, we are using the built-in derby database.
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Joseph Zargari wrote:Well, it's not like I'm senile... 
I just don't have your real identity on the forums...
Nevermind... We'll meet again tomorrow.
Bye,
Joseph
Of course, of course.. There is absolutely no way to tell who I am on the forums vs who I am in class...
::points down a few pixels to my signature:: 
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I've already emailed you and you uploaded the file. Thanks for the reply!
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I have tried two PCs, and both IE7 and chrome on each PC. If I cannot get it to work by next week, I will just send the translate file to joseph via email with my customized HTML
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I know we just went over it last week, but I can not seem to find where in my notes I wrote the syntax down for adding a page to the SR form. Either I need some help remembering how to add a tabt, or I need help better understanding problem number 24.
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I am having trouble uploading my modified translate file. Every time I attempt an upload, my browser takes a while and then times out. Uploading this file is required for at least problems 17, 21, and 22.
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Was there ever a solution to this? I really want my SRWorkTime.cust_notes field to display in the email
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We had 377 requests last month, I would say that is (so far) an average amount for us. We support about 670 users right now.
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