| Author |
Message |
|
|
Dear SysAidCSS users,
Now that we have a unique forum to share things among each other - we added a new[b][u] forum recent topics[/u] [/b] area in your CSS main page (Home).
This will be updated with the latest topics from the forum so you can stay updated at all times from within SysAid CSS.
Oded
|
|
|
Dear SysAiders,
I would like to invite those of you who haven't joined our [size=18][u]Pathfinder[/u][/size] program to go ahead and sign up at [url]http://www.ilient.com/sysaiders.htm[/url] !
Pathfinders are dedicated SysAiders who receive our Beta releases before our official release and give us their initial inputs and thoughts.
It is a great opportunity for you all to take an active part of our release process and help shape and provide a better product.
Hoping to see you join our Pathfinder Program soon.....
Oded Moshe
SysAid Product Manager
|
|
|
[size=18]I would like to welcome you all to our News Forum.[/size]
In this forum you will find all of our annoucments and news - and you can make sure you and your SysAid installations are always [b][u]up-to-date [/u][/b]!
Best Regards,
Oded Moshe
|
|
|
Hi Everyone,
I would like to update you all on the progress of our Beta release of 5.6:
We released it on Nov 4th and in the past week it seems that over 100 of our trusted pathfinders have installed the upgrade !
I am happy to share with you that [b][u]NO MAJOR ISSUES HAVE BEEN DISCOVERED WITH THE NEW RELEASE ![/u][/b]
Actually I can even share with you that while we were all waiting for your inputs on the Beta release, prepared to fix them as quickly as possible - we found ourselves with some "free" time due to practically no reports on 5.6 new feature issues that need fixing !
We did get good inputs from some of you that all seems to be working fine ! so that indeed helped re-assure us a bit (I invite more of you to share with us that fact that you upgraded and found everything functioning properly)
With the "free" time above, we hurried to add some more small features and of course some more fixes we had planned and we are planning to release a second Beta (5.6.02) next week with these new issues.
I would like to thank you all for your help, and would appreciate the same level of participation in the patch we will release next week.
You are truly our pioneers and get to enjoy ,influence and participate in how SysAid grows and becomes what it is today! Thanks to your help - Tens of thousands of our SysAiders will be also be able to enjoy the new Official release which is planned for the end of November.
Thanks Again !
Oded Moshe
SysAid - Product Manager
|
|
|
Hi,
techguy is right.... .you need to update the agent which collects the new information.
You can do it from the preference --> Asset Settings and then schedule am upgrade - or choose run now.
The information will become available on the software tab in the asset
Oded
|
|
|
Hi colynda,
We currently provide only a Hosted solution for SysAid CSS (SaaS - Software As A Service)
This is our strategy at the moment - SysAid CSS is aimed to external support providers for all services (not only IT).
It is also built on a designated platform with robust redundancy and tuned for optimal performance.
Again - this is our strategy at the moment - if we change it in the future we will of course announce it.
Oded
|
|
|
Hi There,
See this planned FR : [url]http://www.ilient.com/Sysforums/posts/list/1010.page[/url]
:lol:
Oded
|
|
|
Hi techguy , René , Lighthouse and all the rest !
I am sorry you are getting this feeling about us not concentrating on bugs and only on new features… I can address your feelings only with the following facts I gathered from our internal tracking system (we use SysAid of course….):
In release 5.5 we fixed over 120 issues and developed 35 new features
In release 5.6 we fixed 64 issues and developed 21 new features.
You can see them in the release notes (not all of them appear yet - and some are too technical and we notify our customers specifically on the fixes)
So as you can see in the numbers above – fixing existing issues get's it's fare share of resources Vs. new features.
However, I am aware that the numbers themselves don't change your feelings about a specific set of bugs that annoy you and you expect them to get fixed , and didn't make it to the release this time.
Back to the specific issues you posted – now that they got the highlight – as per your request – we will have an urgent technical meeting with the teams and look into them and see how to deal with them within the Beta stage or as part of a special patch right after we release.
Our priorities today in fixing bugs is based on the following:
First we take care of issues that cause malfunctions of features in the product.
Then we actually do have a popularity test by giving higher priority to bugs most reported to our support (we have a counter)
It seems that even though there are bugs that disturbs more then a few of your out there – they may not get priority in the above scheme.
Maybe we need to improve our mechanism of prioritizing bug and fixes and we indeed consider opening a voting forum in the community for this as you suggested (techguy)
As always we are open for all of your inputs and we indeed take them into considerations.
Regards,
Oded
|
|
|
[quote=techguy]The 5.6.01 release keeps crashing Google Chrome during the page refresh with [5572:4800:219497000:FATAL:bitmap_platform_device_win.cc(126)] Check failed: 0.
It did not do this in the old release.
i'll also pass this on as an SR.[/quote]
Hi Again,
We announced that Google Chrome was supported for the end user portal only at this stage,
We are aware of a couple issues related to the rest of SysAid and are working on them - your inputs are welcome and I am sure they will help the teams focus on the problematic points.
Regards,
Oded
|
|
|
[quote=techguy]The annoying refresh bug bringing the browser screen to the front issue is still not fixed either.
Oded, why are so few of the most obvious bugs not fixed? I don't care for new features if the bugs in the current ones are not fixed!
Please could you explain?[/quote]
Hi techguy,
First just to let you know - this bug is under investigating and getting it's portion of attention.
This specific bug seems to have started from a specific patch/release in IE7.
We partly fixed it in our development environment and need to make the solution compatible for all browsers that behave OK on this specific issue.
Hang in there - we will keep you updated...... and I hope you weren't serious about not caring about new features......
Oded
|
|
|
Hi Again,
This post appears twice - but I will answer again:
this is available in the new release 5.6 which is in Beta stage today, you may join the pathfinders and download it.
The official release will be available towards the end of November.
Oded
|
|
|
Hi opti,
Towards the end of November.
Maybe sooner if all goes well :wink:
Oded
|
|
|
Hi Rene,
Please check your PM (Private Mail)
I sent you a message..... :lol:
Oded
|
|
|
Hi Rene,
PLs make sure you signed up to our pathfinders. Find the link in my post on top.
if you still don't get it please send and email to support@ilient.com and they will make sure you get signed up and get the beta!
Waiting for your inputs.....
Oded
|
|
|
Dear SysAiders!
If you're a SysAid Pathfinder you have probably received an e-mail from us about SysAid 5.6 Beta already available for you to test drive !
This 5.6 beta release includes many hot new features in modules such as Helpdesk, Asset Management, Manager's Dashboard, CMDB and Projects and Tasks.
Learn more about the new features in the [url=http://www.ilient.com/flash_release_5_6_nl.htm]release flash presentation[/url]
Suggestions? Comments? Ideas?
We need your feedback so go for IT! [url=mailto:beta@ilient.com]Give us your impressions[/url].
Not yet a Pathfinder, but want to try it out before the official release?
[url=http://www.ilient.com/sysaiders.htm]Sign up here[/url] for the SysAid Pathfinders Program and get the chance to test out all the SysAid betas before everyone else.
Becoming a Pathfinder is your chance not only to make a real impact on the present and future of SysAid but also to influence your quality of life at work.
Oded
|
|
|
