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In order to insert an html link, please do the following:
1. Go to Preferences > Customize > Customized Notifications and select "Email body to end user regarding a Service Request" from the Notification list.
2. In the adjoining text-box, replace the following line:
Please fill out this Survey: ${LinkToSurvey}
with:
Please fill out this Survey: <a href="${LinkToSurvey}">Click Here</a>
3. Click on Save.
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In order to achieve this, please do the following:
1. Go to Preferences > Integration > LDAP and take screenshots of the top and bottom of that page. In addition, record those user / group roots from which you wish to import end users / groups.
2. Run the LDAP Configuration and click on Save without entering any details, thus clearing out the page.
3. Manually fill in the fields on that page, as per your previous screenshots. This time, you should only enter the desired User and Group Roots. Click on Save.
4. Go to Preferences > User Management > Groups and delete the unwanted groups.
5. Go to Preferences > User Management > End User Manager, delete all of the current users and then import them once again from LDAP.
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By design, it is only possible to customize reports in the Manager Portal.
If you have figured out another way of customizing reports by directly accessing the database, we cannot be held responsible for any damages which are incurred.
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Due to licensing restrictions, we do not allow customers to send email messages to users outside of SysAid, as this will reduce the incentive to purchase end users.
If you would like to send email messages to an unlimited number of contacts (ie end users), then I would suggest that you check out SysAid CSS at http://www.sysaidcss.com/.
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vPro is a chip by Intel that provides support for software and hardware inventory management. The vPro chip allows remote access to your network, even to machines that are turned off.
If you have a vPro chip installed on your network assets, you can use SysAid
to control your network even when you are not in the office.
1. In the SysAid administrator portal, please go to System > Asset List.
2. Click on an asset from your list that has the vPro chip installed.
3. A new page will open with the details of that asset. Go to the vPro tab, which is the last tab in the asset page.
4. Enter the appropriate credentials and then click on OK / Apply to allow control of that asset via SysAid.
To learn more about Intel vPro, please refer to http://www.intel.com/business/vpro/.
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In order to customize the end user portal in SysAid, please follow the steps below:
1. Go to the ...\SysAidServer\root\WEB-INF\conf\html folder.
2. Copy the html files you wish to customize to a new folder (eg. c:\custom_html).
3. Edit the html files in the new location, design the appearance which is suitable to you, and save your changes.
4. Go to Preferences > Customize > Customized Forms tab.
a) In the HTML Files Location field, enter the full path to the new html folder.
b) Click on Save.
c) Click on Reload Templates to update the changes you made in the html files.
5. Open the relevant pages to verify that your newly designed end user portal and login page are displayed.
Note: In the free edition of SysAid, you can only edit the submit-service-request.htm file. Any changes to other files will simply be ignored.
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Do you happen to be running SysAid on a MySQL database ??
If so, can you please post a screenshot of Preferences > Account Defaults for further review.
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In order to address this issue, you can simply do the following:
1. Create different user groups in Preferences > User Management > Groups.
2. Route all service requests from those particular groups to the desired administrator (group) in Preferences > Help Settings > Routing.
3. On the Permissions tab of each administrator, you can select the options "View / Modify Service Requests that are assigned to user and groups only".
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If you change the port upon which SysAid is listening, you will certainly need to redeploy the agent with the appropriate account information.
In the Settings window of the Deployment Tool, you may alter the port number and then redeploy the agent to all of your clients.
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How many assets are you currently licensed for and how many assets actually appear in your asset list ??
Are you certain that you have you filtered the asset list correctly ??
Can you please post a screenshot of your asset list for further examination.
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Unfortunately, that is not correct. By default, SysAid listens on port 8080, not 8193.
Port 8193 only reports back the agent version and is not used by the remote control tool.
During a remote control session, the administrator's workstation will communicate with the SysAid server on port 4228, while the SysAid server will communicate with the client's workstation on port 8080 (or whichever port SysAid is listening on).
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What exactly do you mean by a Twitter Feed ??
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For detailed instructions on how to install the SysAid agent on Linux workstations, please refer to http://www.ilient.com/linux_agent.htm.
For detailed instructions on how to deploy the SysAid agent to Windows workstations using a login script, please refer to pages 90-92 of the SysAid User Manual which is available at http://www.ilient.com/down/SysaidUserManual.pdf.
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Have you mistakenly deleted all of the html files in the default location (ie. ...\SysAidServer\root\WEB-INF\conf\html) ??
If so, please restore those files from the attached html folder (zipped) and then copy (not cut / delete) the submit-service-request.htm file to a new folder. Only in that new folder should you customize the html files. After that, please go to Preferences > Customize > Appearance, enter the full path to the html folder in the HTML Files Location field, click on Save and then Reload Templates.
In the future, please do not delete configuration files from the SysAidServer folder as this may adversely affect your system.
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1. In order to address this issue, please go to Preferences > Integration > Email and enter the following values in the corresponding fields:
a) Encoding: utf-8
b) Content type: text/html; charset=utf-8
2. Unfortunately, it is not currently possible to insert the custom notes field on email notifications sent to administrators / end users. However, I will be happy to forward your feature request onto our product manager for further consideration.
3. In order to add this condition in your email notifications, please insert the following code:
#if( ${sr.custInt1} && ${sr.custInt1}!=0 )
DESIRED TEXT: ${sr.custInt1}
#end
4. Excellent solution 
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