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Hi,
All the reports run on all service records : Incidents, Problems and Changes.
Just use the SR type filter to select : Changes.
You create a report with the report wizard that runs on changes.
Oded
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The green message issue re appearing has been fixed in 8.5.08 , and also some performance improvements.
You can Check it out here :
http://www.sysaid.com/Sysforums/posts/list/8358.page
Oded
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Hi Again,
I wanted to include the full list of issues that were fixed in 8.5.08:
* The website is not fully updated with all the notes below and will be updated over the weekend - we are in the middle of the process of switching our website from ilient.com to sysaid.com.
9937 End User Portal
IE7 now displays the categories correctly on the End User Portal.
9986 General
All user-by-user settings are now saved properly for LDAP users after logging out of SysAid. (Including the green message don't show me again checkbox)
9944 Infrastructure
Fixed a potential security vulnerability.
9908 Installation
SysAid now keeps user preferences for neworkdiscovery.exe.conf file after upgrading.
9942 Integration
SysAid now allows you to choose whether or not to import users/groups from nested OUs when integrating with LDAP. - if you want your nested OU-s to be imported make sure the settings is checked
9984 Network Discovery
Fixed an issue related to the new feature to deploy the Mac agent using the SysAid Remote Discovery Service.
9733 Asset Management
When using an Oracle DB, fixed an error in the page when going to Online users and Online Users History.
9864 Asset Management
Asset Availability infrastructure was improved to avoid possible performance issues in some configurations.
9983 Knowledge Base
You can now properly edit the Answer field in knowledgebase articles when using Firefox 11.
9926 Monitoring
Fixed issue with selecting a port on the Ports tab under Monitoring --> Network Devices.
Oded
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We're happy to inform you that the minor release 8.5.08 has been finalized!
You can check out the list of fixed issues here: http://www.sysaid.com/bugs-fixed-8-5.htm#8508.
For In-House users, click here for upgrade instructions: http://www.sysaid.com/release-notes-8-5.htm#download.
Cheers,
Oded
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Hi All,
You are welcome to followup this issue and the actions we are taking here : http://www.ilient.com/Sysforums/posts/list/15/8090.page
Cheers,
Oded
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Hi,
I Just wanted to drop you a note that we just finalized and published SysAid IT Benchmark for Mar 2012 results!
They are available under IT Benchmark menu - you can click the save and update statistics button if you don't see the Nov results
Regards,
Oded
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Hi all,
We’re sorry for the confusion everyone is having here. I want to clarify that the minor release has not been finalized yet, and everyone will be notified with more information within the next few days once the minor release is officially finalized.
The reason some of you have been upgraded already is because versions 8.5.06-8.5.08 have been gradually released in a selective manner so we could validate its quality. Because we don't run our beta process on minor releases and patches, we released these versions selectively to ensure everything is running smoothly.
Customers that complained about issues that were fixed in these releases were instructed to upgrade first. Also, any customer that upgraded recently received these releases as well.
As soon as 8.5.08 release is finalized, we will update you with information about the fixed issues and upgrade instructions.
Thanks for your patience!
Oded
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We are actually working on adding Requests to the Service Desk module so it will support : Incidents, Requests, Changes and Problems
This will be available during 2012
Oded
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Hi,
My guess is that you have customized your menus via the HTML customization and that is why you don't see the updated menus.
Check if the htmls that build the menus are customized in your installation - be in contact with Customer Relations if you need assistance
Regards,
Oded
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Hi and welcome !
Check the permissions under user management.
There is a checkbox for the dashboard and if it is unchecked it won't appear in the menu
Regards,
Oded
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Hi again,
Just click the -?- online aid icon from the dashboard page or go to this link directly : http://www.ilient.com/help-page.htm?helpPageId=7734&helpPageName=AssetManagementDash.htm&edition=2&version=v8.5.05&productId=1
You will find explanations on how to edit the views and add filters under the dashboard section
Just make sure you have SysAid administrator permissions to customize SysAid
Filter the default view and all your admins will see only what is relevant and not thousands of assets
Regards,
Oded
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Hi,
You can filter your asset management dashboard to not show all assets .
Just go to the drop down of the view and click edit - you can also use the predefined filter called servers only
Oded
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Hi,
There is a graphical flow chart on our website http://www.ilient.com/itil-package.htm that is based on the advanced ITIL template
Take a look and see if it helps
Regards,
Oded
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Hi Guys,
We made 8.5.05 available for download on our website over the weekend, you are all welcome to upgrade - it includes Performance improvements and additional important fixes some of you may have encountered.
Here are the 8.5.05 fixes and release notes.
# Release Notes
9864 Performance improvements have been introduced in the Asset Availability feature.
9917 Event Manager performance has been improved in the Monitoring module.
9898 The new network discovery feature was improved to perform network scans in a more optimized way.
9770 Improved performance of network discovery by IP range when there are a lot of machines on a single subnet.
9897 Fixed login issues of administrators after upgrading to 8.5 which occurred in some configurations.
7858 Remote Control improvement : Floating windows, menus, and tooltips within remote control session are now visible.
7698 Remote Control improvement : When performing remote control, the control box in Microsoft Office programs, the one that pops up when you click the orange and yellow symbol in the upper left, now displays properly.
9922 Backward compatibility F11 related issues after upgrade to 8.5 were fixed.
9918 Fixed compatibility issue with LDAP import users and users created with F11 mechanism.
9923 Remote Access licensing model is now supported in our on demand environment.
9921 Improved on demand environment support for SSO.
9919 Fixed an issue which caused users to become disabled after upgrade to 8.5 in specific scenarios
9904 Fixed an issue related to the Matrix and manual statuses that didn't appear their after upgrade
9900 Fixed an issue with administrator permissions page being reset during edit mode.
9873 Fixed an issue which caused Remote Control unexpected disconnections in on-demand environment.
9869 Service Request activities synchronization to Exchange Calendar now work correctly regardless of its submitting source.
9836 UI issue in task form was fixed.
9813 Fixed an issue where in some cases a user could be duplicated after logging into the End User Portal after upgrading from 8.1 to 8.5.
9676 The date period filter in Asset Availability report is now working properly.
8256 When using the Deployment tool and choosing an icon that is in a different folder than the SysAid tools, the deployment now works properly.
7037 Undeploying the Agent now successfully removes all files in all cases.
Regards,
Oded
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Dear SysAiders,
As you probably know, Windows 8 is just around the corner and Microsoft have been releasing Preview release and just recently a "Consumer Preview" was made available (End of Feb 2012)
We at SysAid of course have access to all these releases and are working on fine tuning SysAid Agent for this new MAJOR Microsoft OS.
As we know from the past - during these stages until the final release Microsoft may rewrite / redesign parts of their code based on the inputs coming in from their partners etc....
R&D are up to date with the latest Microsoft releases, and as mentioned above are working on adapting ,fine tuning and optimizing SysAid Agent to the new OS.
In more advanced stages we will appreciate your participation in test running..... We will let you know once we need your help :)
Regards,
Oded
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