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Drako786 wrote:
Jonathan wrote:
Drako786 wrote:Techguy,why are you trying to protect your identity? From the picture, one could draw the assumption that you are paraoid. Is this so???
The names have been changed to protect the innocent 
Can we really draw the assumption that Techguy is innocent? Maybe he's on the run? KGB might be after him. Maybe we should look into the possibility of a reward being offered for any information leading to his capture. Jonathan, I'll split it with ya. lol
Think i saw him on Americas most wanted!!! 50/50 split sounds good to me you can email me at istechguyinnocent@hotmail.com
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Hi
In Preferences - Users - End users
At the top of this screen is a Blue Cog. Click on it and from here you can add fields in
In particular the ones you are looking for
Department and Is supervisor. if you have used the company and Location fields these are there also
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Drako786 wrote:Techguy,why are you trying to protect your identity? From the picture, one could draw the assumption that you are paraoid. Is this so???
The names have been changed to protect the innocent
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Thats true adobe means print!!!
of course it does why not a picture of a printer
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hmm i shall give that a go then
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hi haim
Could we place a link in the email that will send a mail to the new address while keeping the subject line intact?
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Where to start
What is 100% crucial to Business up time.
Have you a site with dodgy ip connectivity that need monitoring?
Is your file server running at 75% capacity?
it is a hard question to answer really you have to decide what is right for you and your business!
For instance on my SQL server i monitor ram, disk and an alert if the SQL service fail's
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hi
In preferences - customize - customized lists
Once there in the top drop down choose Departments and Populate as needs be.
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Hi Paul
I am not quite clear on the question. But i have a similar and basically i have been able to give some admins access to helpdesk only with no remote control , some helpdesk only with remote control and some full access.
Most of these options are available in preference and users . Then on the tab for admin you can untick the options you do or don't want people to have
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Hi
In our Company we actually have a main holding company and then the brands underneath. Each brand is in it self a separate Company so we find it give great flexibility. As we can report on usage and equipment by company.
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You could use the knowledge base but it does not do it directly. You have to store the files and create a link. Good idea thought should put it up as a feature request
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so far they have worked a treat i have used them for all our daily tasks so now they become an SR and if the person who usually does them is out then some one else will pick it up
my favs are Daily Backups checked and recorded and put the tapes in
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I took the lazy option and write my reports in MS Access. I know it measn i can not automate them i just found it easier then learning another package
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Hi thobbs
Certainly does not sure if it can be done.
Any one from ilient can you let us know would be a nice feature
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Hi
To modify the notifications about status changes and notes go to
Preferences then Help desk settings
In here you can turn off notifications for calls being assigned, choose which status you wan people to be notified.
It is about halfway down the page and starts with
"Email notification to end user when"
The Tricky part
I don't know if this can be done but support can advice. However what you could do is something like this
Place this in the the email body to end user i have not tested this so i may have got the if wrong!
#if(${isClosedSR}==true)
You call has been closed if you are satisfied your call is completed you need do nothing. However if you are unhappy with the resolution please reply to this email to re open the call${LinkToSurvey}
#end
Then you need to do 2 things
Create an escalation rule and tell it run on all calls that are closed after 1 day and changed status to verified Closed. This way no work or admin or user. This is in prefernces and helpdesk setting
step 2
Set email integration to mark calls as open if there is a reply to an sr. This is in preferences and Integration
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