To better understand the issue we need to know the following:
1.Are those machines you tested part of the Domain or not ?
2. What NTLM protocol is set on those said machines ?
To test this, run the following command :
Start > Run > rsop.msc
In the result window you get, go to; computer Configuration > windows Settings > Local Policies > Security Options > Network Security: LAN Manager authentication level. the 'Computer Settings' should say "Send LM & NTLM responses".
If you wish, you can send the reply to us by email to; firstname.lastname@example.org (with a quick description of the issue)
We will provide further instructions based upon your responses.
Hey, and thank you for choosing SysAid.
By any chance, were the 2 Assets that overwritten each other installed/poured from an image (like a ghost) ?
If so, then they are considered the same Asset and will keep overwriting each other, and you need to set a different machine Id in order to resolve this and to fix the settings on the master image so this will not happen again.
Either way, please send your reply to us in an Email to; email@example.com so we can investigate the issue properly.
Sounds a bit complex.
We have submitted a service request in your name (344278 ) as we need to study some screen shots and logs before we can give a proper answer.
Please reply to the email.
Well, we need some more information in order to better understand this issue.
1. Which version of Agent you are deploying (and which version the SysAid server is) ?
2. How do you deploy the Agent ? Do you use the Deployment tool or the network discovery page ?
3. When you say that the asset registered, did it fully populate the information fields ?
4. And lastly, have you made sure the following ports are available :
Please send your reply to us by email to ; firstname.lastname@example.org
So we can have a more 'hands on' approach to the issue and can better assist you in resolving it.
Some of the embedded reports you can find in 'Analyzer" will answer those exact needs.
Analyzer > SysAid > Help Desk > Work Load > Opened/Closed requests per administrator
This one will answer the specifications you presented.
However, in order to create automatically scheduled reports, you will have to have the 'Manager Dashboard' module.
You also mentioned customizing your own reports... well, that is also part of the Manager Dashboard module.
I believe you said you have sent an Email to email@example.com, correct ?
If so, please let us know the service request number.
Hi there and welcome to SysAid.
Here is a list of all the fields you can call upon from the notification (updated to version 6.5.08 ) :
$Title - Shows the service request title
$ModifyUser - Shows who was the last user to modify the service request
$Computer - Shows the computer that is associated with the service request
$ParentID - Shows the service request number of the parent request
$Category - Shows the service request category
$SubCategory - Shows the service request sub-category
$ThirdLevelCategory - Shows the service request third-level-category
$AssignedTo - Shows the full name of the assigned administrator
$CloseTime - Shows the time the service request got closed
$Description - Shows the service request description
$DueDate - Shows the service request due date
$ID - Shows the service request ID
$RequestUser - Shows the full name of the user who requested the service request
$SubmitTime - Shows when the service request got submitted
$Notes - Shows the service request notes
$Priority - Shows the service request priority
$Urgency - Shows the service request urgency
$Status - Shows the service request status
$Resolution - Shows the service request resolution
$Solution - Shows the service request solution
$SubmitUser - Shows the full name of the user who submitted the service request
$AssignedGroup - Shows the administrator group that is assigned to the service request
$ModifyTime - Shows the time the service request last changed
$Location - Shows the service request location
$LinkToSR - Creates a link to the service request - suitable for admins only
$Company - Shows the company name that is associated with the request user
$Phone - Shows the request user's telephone number
$Cellphone - Shows the request user's cellphone number
$SMS - Shows the request user's SMS number
$CompanyPhone - Shows the phone number that is set on the request user's company
$CompanyAddress - Shows the email address that is set on the request user's company
$sr.custText1 - Shows the service request custom text 1
$sr.custText2 - Shows the service request custom text 2
$sr.custInt1 - Shows the service request custom integer 1
$sr.custInt2 - Shows the service request custom integer 2
$custList1 - Shows the service request custom list 1
$custList2 - Shows the service request custom list 1
$LinkToAttachments - Creates links to download the files attached to the service request
$sr.getCustNotes() - Show the service request custom notes field.
$sr.custDate1 - Shows the service request custom due date 1
$sr.custDate2 - Shows the service request custom due date 2
Boolean variables for using in customized notifications
$IsNewSr - Returns True if this is a new service request
$isClosedSR - Returns True if this is a closed service request
$isAfterHours - Returns True if the notification is sent outside of the operating hours
Hope this helps you and anyone else who may need it.
And enjoy SysAid, I'm sure you're gonna LOVE it.
Though the embedded Derby database is a good simple (and Free) database, it is known to be limited in options and actions, however, it is the only database type that SysAid can automatically backup.
And since SysAid fully supports it, it saves you the need to have knowledge of databases.
SQL databases (MsSQL and MySQL) are simpler to run, have more options, actions are performed using a third party application, and usually have an easy third party interface, but are not supported by SysAid.
There are also some that say the Derby database is not as stable as the SQL databases.
Is this what you had in mind ?