| Author |
Message |
|
|
Hi HostVentura,
I want to remind you that you need to set UTF-8 in:
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
Preferences > My Settings >
Preferences > Account Defaults >
The browser it self!!! 
Let me know if this helped you.
|
|
|
|
In this case, please open send email to helpdesk@sysaid.com or open a SR in http://helpdesk.ilient.com and the support team will contact you.
|
|
|
Sorry, here it is:
V8 Free
|
|
|
Here you go
http://helpdesk.ilient.com/CustomPage.jsp?pageName=download.html&fileName=SysAidServerPatchEnterprisev8.0.07.exe&EndUserLink
|
|
|
Dear succorso,
As we had some updates in v8.0.07 regarding the WMI tool, please upgrade and let us know if it resolved your issue.
|
|
|
Hi succorso,
Sorry for the delay in response.
Please add screenshots so we can better understand your issue.
We had an issue in SysAid v8.0.06 with the discovery service that was suppose to be fixed in v8.0.07.
Looking forward to hearing.
|
|
|
Hi AjB,
Sorry for the delay in response.
Can you add a screenshots so we can see all the information you are referring to.
Note: if you are using an image, it can cause duplicate assets and then it will not be updated as it should.
Looking forward to hearing from you.
|
|
|
Hi Marcus23,
Welcome to our community.
Please open a new SR so we can further assist you.
You can also send email to helpdesk@sysaid.com or open a SR in http://helpdesk.ilient.com regarding this issue with short description and the support team will contact you.
When you open the SR please provide us with the following:
...\SysAidServer\root\WEB-INF\logs folder (zipped)
...\SysAidServer\root\WEB-INF\conf\serverConf.xml
...\SysAidServer\tomcat\logs folder (ziped)
...\SysAidServer\logs folder (ziped)
Looking forward to your response.
|
|
|
Hi rob,
As you probably knows, we are not supporting dual screen mode yet but this is the first time I hear on this problem.
Which versions of SysAid Server \ Agent \ Admin Tool are you currently using?
Were you able to try this on a Windows 7 machine?
Are you using 32 \ 64 bit?
Can you try our new version that was released today and update us if it works better?
You can download the upgrade patch from here:
http://www.ilient.com/release-upgrades.htm
Looking forward to hearing from you.
|
|
|
|
My pleasure and I'm sorry for the delay in response.
|
|
|
Hi Barry,
Welcome to our community.
Currently, in order to be able to change the Alerts icons you will need to use other settings. Setting Due Date will not effect the alerts unless you use escalation rules that will change the SR's Priority \ Status \ Due Date...
You can set for example 4 escalation rules under Preferences > Helpdesk Settings > Escalation rules tab.
In those rules you can set after 1 \2 \3 \4 hour change the SR's Priority \ Status... and then change the 2 \ 3 \ 4 alert accordingly to match the escalation rule setting and therefor change the alert icon 
Let me know if that answer your question or you need further assistance.
|
|
|
Hi Mike,
Welcome to our community.
In case you don't want the SysAid Agent to run as a service you can use the Deployment tool.
In order to install the deployment tool please download and install the Admin tools from Preferences > Downloads.
In Edit > Settings you can change the "Run Method" to "Run during login..."
You can also do it on existing agent if you open the following value in registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Ilient\Agent > minuteNumber
Change the value from 0 to 3 and then restart the SysAid Agent service on this pc.
Sorry for the delay in response.
Let me know if this answered your question.
|
|
|
|
Well you don't need to wait to long, our beta version will be release in the begining of May
|
|
|
Hi Cinen,
Welcome to our SysAid community.
Currently you can only sort the server list in monitoring by the server name. We are working on this feature to our next version so pay attention in about 2 month
Hope this answer your question and I'm sorry for the delay in response.
|
|
|
Hi CarolR,
Thank you for the response.
Please contact the support team if the issue occures.
BobintheNoc,
What you are describing is knonw issue #7151. Hopefully this will be fix in our next verison.
If you like, you can open a service request and we will send you a notification once a fix will be release.
PM me the SR number.
|
|
|
