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Thank you all for your assistance 
MIT
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Good morning everyone,
Just to clarify, i would need to create a Host A or a cname under the external DNS hosting server with the internal IP address mapped to the external ip address pointing to helpdesk.my.company.name.com. Is that understanding correct?
Thank you all for your assistance,
MIT
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What if i created a new alias (cname) under DNS pointing the internal ip address to helpdesk.my.company.name.com?
Would that work and has anyone done that before or better yet how are other SysAiders accomplishing this?
Thank you,
MIT
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Good afternoon Merlin,
That is how i got it to see it via the IP address by setting a DNS A record. But i would like to have the users access it via helpdesk.ourcompanyname.com, any suggestions?
Thank you,
MIT
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Good morning everyone,
I am now able to reach the our SysAid server from outside of our domain via the ip address and port # but i would like to have the uses reach it via helpdesk.ourcompanyname.com?
Any suggestion and instructions are welcomed.
Thank you,
MIT
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Hello All,
I have installed SysAid on a workstation running XP and now I wanted to have users access that system when they are out on the road or working from home. But when I go to the Server IP address:8080 on the web browser i get a page not found.
I also have changed the ServerURL, to have this tag: <serverURL>http://My_SysAidServerInternal IP Address:port</serverURL>
Internally i am able to open and close calls and reach the login portal but not externally.
Not sure what is going on here. Any suggestions? Thanks.
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Hi BJINS,
I saw that choice under Integration, but how can i have more than one subject ignored? Do i use the ";" symbol or can you only ignore one subject overall?
Thank you,
Mit08
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We have an alias email address being forward to the email within SysAid to automatically create requests. But we would like to ignore (avoid un-neccessary SysAid requests created) so of the requests that come in via that alias, do not get created. Is there a way to accomplish this either via headers or something else? Has anyone incounter this issue?
Thank you,
Mit08
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Hello everyone,
I am trying to synch a sysaid server with a static IP Address to be reached by URL Name. Has anyone been able to accomplish this and can a user who is not in the domain / ldap reach the Sysaid and login to create a service request?!?!?
Thank you in advance for your help,
Mit08 
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Hi,
I know that SysAid can create a service request for about anything has long as it is in text. But i guess not from a form.
Thank you,
Mit08
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Hi Tzvika,
Sometimes i notice it being 200MB of Mem Usage, which worried me. But i feel much better now.
Thank you, 
Mit08
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Hi,
I was woundering if anyone knew if SysAid would be able to create a ticket (service request) once a user sent an email with an InfoPath form in it?
Thank you,
Mit08 
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Hi,
After dedicating a PC to SysAid Server, i noticed that i know have a JAVA.EXE processing in Windows Task Manager. Is this normal and is it normal to process high mem usage?
Thank you,
Mit08
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Hi,
I am trying to deply sysaid to computers on the network and on some i am getting an error that it can not deploy? Any help would be gratefully appreciated.
Thank you,
Mit08
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Hi,
Can SysAid automatically update the Asset name if the new name is changed? If not can that be accomplished?
Thank you,
Mit08
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