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OK, cancel that.
Fixed it and it was a format error on my part
Should have been;
${sr.custText1}
${sr.custText2}
Thanks 
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My Email body to end user regarding servie request contains
${StatusNotification}
Client Name: ${SR.custtext2}
Clients Company: ${sr.custtext1}
Title: ${Title}
Description: ${Description}
Category: ${Category}
Sub Category: ${SubCategory}
Assigned To: ${AssignedTo}
Status: ${Status}
#if( ${Notes} && ${Notes}!="" )
Notes: ${Notes}
BUT the SR.custtext2 and SR.Custtext1 do not work. They appear in the email as
Client Name: ${SR.custtext2}
Clients Company: ${sr.custtext1}
That format was explained in the help file. I have also tried
Client Name: ${SR.cust_text2}
Clients Company: ${sr.cust_text1}
Thanks
Mark
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It would be nice to know what the fix was just in case we run into it one day.
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I ran into the same problem and needed a fix for it.
Once the SR is created by a new email user you will see them as "Submit User" Nest to their email address will be an icon for "Create User"
Click there adds them to the user database and you can then view user general details and add anything you need to.
I then change the status from NEW to OPEN and it will automatically send that user an email stating the SR is OPEN and anything else you do for that SR.
Hope that helps a little.
Mark
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To answer Uniti's original question.
Why not lock each SR once opened by an individual. Be it Admin or end user. This will prevent any hiccups along the way.
If an end user cannot open the SR they knonw it is being worked on.
Just my $0.02 worth
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I am with TechGuy on this.
Having the forum broken down by section will enable me to look for what I want easily. It will also ensure that I post in the correct section.
Having advanced and beginners section is just that, sectioning. I consider myself a beginner so I can't go to the advanced. What if I am intermediate?
Obelix; there is nothing wrong with getting it right first time. That is called the 7p's
Prior Planning and Preparation Prevents Piss Poor Performance
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I have been using Vista for the past 9 months. What I have noticed is; It works, it works very well.
I was reluctant to change from XP but then I remember I was just as reluctant from 2000 to XP and just as reluctant from NT 4.0 to 2000.
Yes Micro$oft have made a few errors in the design. Yes they moved things around a little, YES they screwed up with UAC.
Just like XP, 2000, NT4.0 and NT3.1 there were problems when learning something new. Once customized to your enviroment, and lets face it EVERYONE is different in the way they work, Vista performs beautifully. I liken it to getting a new car. It does the same thing as the old one just the controls operate a little differently and in a different place. Once you get used to it you love it.
Slam Vista all you want but at least give it a chance. ALL IT departments, (Court rooms, Law offices, hospitals and the like) I come across have praised Vista.
Just my $0.02 worth.
Mark
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1. If you ask me technical questions please don't argue with me because you don't like my answer. If you think you know more about the topic, why ask? And if I'm arguing with you…it's because I am positive that I am correct, otherwise I'd just say "I don't know" or give you some tips on where to look it up, I don't have the time to just argue for the sake of it.
2. Starting a conversation by insulting yourself (i.e. "I'm such an idiot") will not make me laugh, or feel sorry for you; all it will do is remind me that yes, you are an idiot and that I am going to hate having to talk to you. Trust me; you don't want to start a call that way.
3. I am ok with you making mistakes, fixing them is my job. I am not ok with you lying to me about a mistake you made. It makes it much harder to resolve and thus makes my job more difficult. Be honest and we can get the problem resolved and continue on with our business.
4. There is no magic "Fix it" button. Everything takes some amount of work to fix, and not everything is worth fixing or even possible to fix. If I say that you just need to re-do a document that you accidentally deleted 2 months ago, please don't get mad at me. I'm not ignoring your problem, and it's not that I don't like you, I just can't always fix everything.
5. Not everything you ask me to do is "urgent". In fact, by marking things as "urgent" every time, you almost ensure that I treat none of it as a priority.
6. You are not the only one who needs help, and you usually don't have the most urgent issue. Give me some time to get to your problem, it will get fixed.
7. Emailing me several times about the same issue in the same day is not only unnecessary, it's highly annoying. Emails will stay until I delete them, I won't delete them until I'm done with them. I will typically respond as soon as I have a useful update. If it is an urgent issue, let me know (see number 5).
8. Yes, I prefer email over telephone calls. It has nothing to do with being friendly, it's about efficiency. It is much faster and easier for me to list out a set of questions that I need you to answer than it is for me to call and ask you them one by one. You can find the answers at your leisure and while I'm waiting I can work on other problems.
9. Yes, I seem blunt and rude. It's not that I mean to, I just don't have the time to sugar coat things for you. I assume we are both adults and can handle the reality of a problem. If you did something wrong, I will tell you. I don't care that it was a mistake, because it really makes no difference to me. Don't take it personal, I just don't want it to happen again.
10. And finally, yes, I can read your email, I can see what web pages you look at while you are at work, yes, I can access every file on your work computer, and I can tell if you are chatting with people on an instant messenger or chat room (and can also read what you are typing). But no, I don't do it. It's unethical, I'm busy, and in all reality you aren't all that interesting. So unless I am instructed to specifically monitor or investigate your actions, I don't. There really are much more interesting things on the internet than you.
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If you look at the % it totals 101, pretty cool
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Does anyone have template/examples we can try out. I do not write HTML nor have interest in doing so, sorry.
Mark
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The change over is going to take place on one night, well weekend actually. 'Tis a small network luckily but I believe in the 7 p's
Prior planning and preperation prevents piss poor performance
Is it possible to convert the default database to SQL? Can I just install SysAid on the new server and then copy over the directory structure after shutting down the services?
Mark
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Thanks Obelix.
New server is going on new domain name also, should have mentioned that..
Not a problem removing the client and then re-installing it though
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Running Sysaid on an old server and I need to move the application to a new server and domain name. Anyone completed this before?
I am using the Derby database and would like to use MS SQL if possible, retaining old records.
Not a large undertaking I am guessing?
Mark
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Made three attempts and it was lucky on the third one
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Seconded. I am having difficulty installing Sysaid on Vista Ultimate 64.
Any reasons for this guys?
It fails when testing connection after inputting Email settings.
Mark
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