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Hello,
The answer to your question is pending the edition of SysAid you currently own.
If you own SysAid enterprise edition you need to go to:
Customize -> entities and to create a new customized field for this entity, click the New icon .
You could also go to this screen and click on on-line aid in order to receive information on how to enter description of the columns in this list.
If you own a PRO edition you need to contact your account manager as you require our professional services help in order to add more fields to your system.
Thanks
Sarah
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Yes what you have entered should work.
Please let me know if this doesn't work.
Thanks
Sarah
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Hello,
Currently SysAid configuration does not support changing colors of your user interface.
You can achieve that by customizing your CSS.CSS file.
The problem is that you would have to do it again and again with every release and if anything got broken and you need our assistance to fix it for you it will be outside of our support contract.
The fact that you see red and greens means that our development team played around with the CSS files this release.
I do agree that we need it.
Would you like me to forward your post to our FR forum???
You will get to speck to our PM and get People to vote for you FR.
Highest voted FR gets implemented.
Thanks
Sarah
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Please try to check a V under Preferences -> account default -> key insensitive login names
Please let us know if this helps.
Sarah
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Thank you.
We are investigating the issue i will keep you posted.
Sarah
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Good news we have it.
If you are using 8.5 we can send you an installation for 64bite.
Please contact your account manger.
Sarah 
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Hi jfor26,
Do you have a SR#?
Please forward it to me and i will take care of it.
As RCG should work and this is exactly what we are here for.
Sarah
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Wow this is the kind of stuff I like because I get to showoff what SysAid can do.
In our enterprise edition you could show information from within any entity such as user or company on the SR itself.
Meaning you enter the information on the entity level but we pull it to the SR without having to drill down.
Look at the screenshot especially at the link to a different SR, we do something similar we have a SR where we document key events in a customer/account manager relationship things that will help us when specking to the customer or if he has anything unique in his configuration or implementation.
On every SR the customer will open regardless of the user (as we connected it to company) this SR will show and the information there will help us troubleshoot and assist the customer.
If you would have asked me what would be the best way to document information on user or asset level my answer will be CI, translate all your asset information and user information to CI.
And you could connect any SR to CI.
The benefits are: CI is a customizable form with 256 free custom fields which you could enjoy and design the form and the information you need if you use a SR its customization abilities are limited even though we I just said we use it but we wanted to use the activity function with is available for SR only.
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Hello All,
RCG is the way to go.
I will be happy if you could write everything you think about regarding your RC experience and i will get our PM team on this port.
Thanks
Sarah
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Hello w0lverine,
Can you please let us know what release are you currently running on your SysAid server.
Because as far i can remember this was addressed but I could be mistaken.
So please provide the information so we will be able to address this.
Thanks
Sarah
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Dear henrycow,
In order for the remote computer to be able to report back to SysAid server they need to be able to access the URL you have deployed the agent with.
Meaning that if you open a browser on the remote computer and enter the SysAid server URL you will be able to reach SysAid server.
The computers that currently are not able to report back probable are not able to reach the SysAid server URL at all not even using a web browser.
You did not provide a lot of information on the network but for example if you would like for out side computers to be able to report back to your SysAid server you will need to have an external IP address for your SysAid server.
Thanks
Sarah
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Hello All,
You dont have to change the DB to get the green message to disappear.
and it is not recommended to change the DB on your own (as you breach your license agreement)
Please upgrade to the last 8.5.x it will resolve the issue and related issue.
Thanks
Sarah
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Hi
The MSI should work.
We need to check the file.
Do you have a SR number????
Thanks
Sarah
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Hi,
Just to make sure i understand you would like to decide what will be the order the category show up on????
Please clarify????
Thanks
Sarah
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Dear Matrix-Donald,
When you receive a temporary file for and upgrade quote (not your first purchase) your SysAid should stay up and running just take away the addition if you overdue, just as you said.
If this is not what happened we will be happy if you could provide us your SysAid release information so we could troubleshot and fix the issue.
Looking forward to hearing from you.
Sarah
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