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Dear joel
Please restart SysAid server service and try again , we have checked this issue using Chrome browser , and its working correctly .
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Dear Global-ICT
Did you managed to get this issue resolved ?
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Dear cromwell.4,
All the fields in the End user portal is based on HTML structure , so the only way to design of the Submit Service request screen on the end user portal is by
editing the HTML .
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Dear cromwell.4
In order to add a custom field In your Help desk list , please do the following :
1. Please click on the " Customize list " (blue cog wheel at the top icon bars )
2. Please choose your requested custom field from the " Available Columns " and move it to the " Visible Columns " and press save .
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Dear cromwell.4
In order to address this issue , you can simply delete this administrator and a pop up window will ask you to move all of his requests to another Admin in SysAid .
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Dear Phil Stratford
We will send you an answer shortly .
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Dear sgt-spam
We will send you a quick answer 
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Dear adrian_gazibar
Thank you very much for this post
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Dear emerler
No, the encryption key is created during the creation of the Backup Set. E 'must recreate the Backup Set and assign the new key.
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Dear emerler,
Can you please explain what do you mean by login key ?
We understand from you the this issue is related to your database backup .
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Dear eric.falk,
We are not sure why this issue is happening , please open a service request and send it to helpdesk@ilient.com
Please recreate the issue again and send us the entire logs directory zipped which located at :
...\SysAidServer\root\WEB-INF\logs
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Dear scott,
Can you please be more specific , you wish to purge the surveys from your database , or you wish to purge an existing surveys ?
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Dear JSH
In order to resolve this issue without first deleting the asset from the list please do the following > Go to System > Asset List > Click the asset which has all the information you do not want to lose > At the top of the screen you have the asset ID > Copy this ID > Open regedit > Navigate to the following Key HKEY_LOCAL_MACHINE\SOFTWARE\Ilient\Agent > Double click the Machine ID key and paste the asset ID in the value data field. Restart the SysAid agent service and delete any duplicate assets .
Please let us know if that resolved your issue .
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Dear Jimbo,
In order to further investigate this issue , please open a service request to helpdesk@ilient.com .
Please send us a relevant screen shots for further examination .
Thanks .
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Dear Lev,
We indeed checked it , and its working fine.
Thank you
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