Messages posted by JimF

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Messages posted by: JimF

Forum Index » Profile for JimF » Messages posted by JimF

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Asset Management » Unable to Remote Control Workstations » Go to message

Haim,

That solved the problem. Thanks!

JimF

Asset Management » Unable to Remote Control Workstations » Go to message

I'm trying to use the remote control feature of SysAid. From the SysAid server I open a Service Request and click the Remote Control link. When the user accepts the connection, an error message appears on the server:

SysAid Remote Control Info
Connection failed - Invalid protocol !
Possible causes:
- You've forgotten to select a DSMPlugin and the Server uses a DSMPlugin
- Viewer and Server are not compatible (they use different RFB protocoles)

What does this mean and how do I correct it? I have already installed the SysAid Admin Tools.

JimF

Forum Index » Profile for JimF » Messages posted by JimF

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