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Messages posted by: CCSO IT
Forum Index » Profile for CCSO IT » Messages posted by CCSO IT
 
Author Message
SysAid Integration » Solution in Email » Go to message
thanks a ton!
FAQ » How to - add additional fields to the "submit service request" page » Go to message
I added a field "Can you reproduce this problem? How?" as cust_notes and it showed up fine on the end user submit SR page, but what do I have to modify so that I can see it in the list view, "New SR", and "Phone Call" pages on the admin side?

The new field does me little good when only the end user submitting it can see it
SysAid Integration » Solution in Email » Go to message
Is there a way to show the "solution" field of a SR in the email that gets automatically sent to the End User after closing the SR?

Some of the problems we have are able to be fixed without directly contacting the user, but we would still like them to know what the solution was. Not a big deal either way, but it would be nice.
End User Portal & Knowledgebase » Add Field - End User Submit SR » Go to message
Hi all, new to the software but I've been reading these forums for about a month now.

I was wondering if there is a way to add fields to the end user's "Submit Service Request" screen.

I know that you can have specific text show up in the Description box depending on what categories are selected in the drop down, but I was hoping there was a way to add separate fields that I can make mandatory. (ex:// department number, shift number, can you reproduce the problem? if so, how?, etc.)

Any help or knowledge here would be greatly appreciated.
 
Forum Index » Profile for CCSO IT » Messages posted by CCSO IT
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