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Oded M wrote:Hi Jonathan
Inclusing Email messages in the task/project is a good example of one of the feature that are indeed planned in the next version.
Could you give some more details on the integration you are talking about with outlook ?
Oded
Really what im thinking is the following task are to dos in Outlook. so these could synchronize.
You could create an item similar to a Task that would be a meeting and then this would synchronize with your calendar.
There are numerous applications that do this all ready. In particular Sales application do this very well, saleslogix, goldmine etc. But for an end user if you could get tasks and meetings to go to your outlook calender it would save time.
The few projects that i have used i had to go to outlook for my meetings.
In relations to the TO DO list if it is not an SR i do not create a task i create a TO DO in Outlook so again if these were pushed from sysaid to outlook i would use the the tasks and Projects much much much more .
Also i think it would be a great selling point.
Hope that helps if not let me know 
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Checked all that before i logged the call. Even went to thePC and it has definatly only got on NIC and that one is the built in one on the Motherboard!!
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Joseph Zargari wrote:Richard,
You can do 'ipconfig /all' on that client to see the two MAC addresses.
who is richard??
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Joseph Zargari wrote:Hello Jonathan,
It looks like the redeployment created the duplicate because it probably used a different network card as the unique identifier. You should delete the one that appears as offline (in the asset's RC tab).
Merging the service requests into the asset that remains is possible, but we rather do such database manipulations on a remote control session. Please submit a service request with our helpdesk and ask to schedule a remote control session (refer to this thread on your request).
See you off the board
Now if the PC had two nics i would agree but it doesnt so it is very odd that the mac has changed and i can see no reason why
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Hi
i bought the module and thought it would be really useful but what i found was i concentrate on Helpdesk a lot and forgot to t look there
The fact that i can get a task to notify me with an SR might improve things. But for me the one big let down the really stopped my usage was the fact that i could not record my emails in it. If we had this feature we would use it more. Of course the other knock on form this was that suppliers, contractors were can not be emailed even if they are in the supplier list as you have to be a user of sysadi to get an email
A handy feature here also could be its ability to integrate to outlook. As once it was there i would be synced to my phone and email
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Hi
Here you go
We have history and SRs with both PC's
Even if i could merge them i would be happy
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Hi
We need to keep history of all assets so thankfully sysaid does that history of user calls related to PC, hardware fixes, Software upgrades etc. So we keep all history until PC goes to Graveyard. So we can not just delete Machines/Devices from sysaid.
Now i have a PC on System tab that has appeared twice. The only thing we did was upgrade Agent.
We run a w3k Domain and Hostnames must be unique.
NIC has not be changed and there fore mac has not changed
PC is the same PC
But it is on Sysaid Twice so two questions
A. Any one seen this before and got a fix?
B. Think i will use SQL script to merge assets, comments?
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Well unemployment aint an option
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Can not delete comments just said what haim said
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I would have thought so now i did no reading on the issues. I just change his setting back to ireland and all meeting requests were fixed!
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I have seen this happen even thought the time sync with your DC. Some one has set their own region on PC and hence the time problem. Give regional setting a quick Glance
i had chap from russia do this set regional settings to russia!!
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Drako786 wrote: Then I don't have to deal with them trying to explain what it says, or worse, trying to paraphrase. 
i know that one can you tell me what the error is please "it said something about something!!"
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yeah i tried to use the advanced search today and nothing!!
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Now my whole point on this is i know some people would do this but we would not our users are very highly strung!!
Now knowing ilient as i do you could also turn it off. Plus the other big one for me is i want it nice a readable page for them
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Thanks tech guy for the mention on the PR front
 
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