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Messages posted by: NemhsIT
Forum Index » Profile for NemhsIT » Messages posted by NemhsIT
 
Author Message
SysAid Labs » SysAid HelpDesk App Beta version for BlackBerry has been released!!! » Go to message
I had tried it on my BlackBerry Storm. I could not proceed with the login.
Though password was entered, it always return the information dialog with the following message:

! Login
Enter your password.

I noticed password entered no more showing **** but the actual password and then could not proceed further.
If I blank off the password, press Enter key I get teh same error message.

! Login
Enter your password


Thank you.

Eric
Asset Management » N/A Showing in Asset Management » Go to message
I accually found that if there was a lag in the network (wireless speed vs my gigabit network) it just takes longer for them to show correctly. They have all changed and gathered the correct information. I'll keep you posted and thanks for the help! and I will try that if the problem continues...
Asset Management » N/A Showing in Asset Management » Go to message
I'm having a deployment problem when pusing sysaid through the deployment tool to a couple of my panasonic Toughbooks.

Most of them are ok but some are showing up under asset managment as N/A with anything in the information section at all. The MAC address is correct and the deployment tools states that it finished without errors. This is installing through my wireless network as these are systems in my ambulances.

Any ideas why some are fine and a few are showing up this way? I have noticed others show initially as N/A but then they change to the correct computer name.

I thought it may be a network issue at first but nothing else is effected. Any thoughts would be appreciated!

Here is the log from the deployment tool and it looks good?

2010-04-21 14:38:12 ---------- InstallAgent begin ----------
2010-04-21 14:38:12 IsWin64 !!! sMachine = \\TOUGHBOOK27
2010-04-21 14:38:12 IsWin64 = false
2010-04-21 14:38:12 item.RemoteName = \\TOUGHBOOK27
2010-04-21 14:38:12 regkey = SOFTWARE\Microsoft\Windows\CurrentVersion
2010-04-21 14:38:12 registryAccess = 983103
2010-04-21 14:38:12 ProgramFilesDir = C:\Program Files
2010-04-21 14:38:12 Service_handle = 0
2010-04-21 14:38:12 item.RemoteName = \\TOUGHBOOK27
2010-04-21 14:38:12 regkey = SYSTEM\CurrentControlSet\Services\SysAidAgent
2010-04-21 14:38:12 Imagepath:
2010-04-21 14:38:12 ProgramFilesDir + \SysAid: C:\Program Files\SysAid\
2010-04-21 14:38:12 Imagepath:
2010-04-21 14:38:12 RegistryConnected\\TOUGHBOOK27
2010-04-21 14:38:12 item.RemoteName = \\TOUGHBOOK27
2010-04-21 14:38:12 regkey = SYSTEM\CurrentControlSet\Services\SysAidAgent
2010-04-21 14:38:12 Service_handle = 0
2010-04-21 14:38:12 --- CopyFiles RemotePath = \\TOUGHBOOK27\C$\Program Files\SysAid
2010-04-21 14:38:12 RemotePath = \\TOUGHBOOK27\C$\Program Files\SysAid
2010-04-21 14:38:12 FileName = F:\SysAidTools\IliAS.exe
2010-04-21 14:38:13 FileName = F:\SysAidTools\SysAidRCC.exe
2010-04-21 14:38:13 FileName = F:\SysAidTools\Zip32.dll
2010-04-21 14:38:14 FileName = F:\SysAidTools\VNCHooks.dll
2010-04-21 14:38:14 FileName = F:\SysAidTools\zlibd.dll
2010-04-21 14:38:14 FileName = F:\SysAidTools\libeay32.dll
2010-04-21 14:38:15 FileName = F:\SysAidTools\ssleay32.dll
2010-04-21 14:38:15 FileName = F:\SysAidTools\updrun.exe
2010-04-21 14:38:15 FileName = F:\SysAidTools\IliTask.exe
2010-04-21 14:38:17 FileName = F:\SysAidTools\UnZip32.dll
2010-04-21 14:38:17 FileName = F:\SysAidTools\zlib.dll
2010-04-21 14:38:17 FileName = F:\SysAidTools\MSRC4Plugin_NoReg.dsm
2010-04-21 14:38:17 FileName = F:\SysAidTools\rc4.key
2010-04-21 14:38:17 FileName = F:\SysAidTools\mirrordriver.exe
2010-04-21 14:38:18 FileName = F:\SysAidTools\SysAidRCFunc.dll
2010-04-21 14:38:18 FileName = F:\SysAidTools\vistaproc.exe
2010-04-21 14:38:18 InstAgent 111
2010-04-21 14:38:18 InstAgent 222
2010-04-21 14:38:18 ----- InstallRegistry
2010-04-21 14:38:18 RemoteName = \\TOUGHBOOK27
2010-04-21 14:38:18 Account = NorthEast
2010-04-21 14:38:18 Serial = XXXXXXXXXXXXXXX
2010-04-21 14:38:18 Serial = XXXXXXXXXXXXXXX
2010-04-21 14:38:18 ----- InstallIcons
2010-04-21 14:38:18 InstAgent 333
2010-04-21 14:38:18 About to install Agent Service.
2010-04-21 14:38:18 ----- InstallService
2010-04-21 14:38:18 ----- ServiceDir = C:\Program Files\SysAid
2010-04-21 14:38:40 ServiceArgVectors =
2010-04-21 14:38:40 InstAgent 444
2010-04-21 14:38:40 ---------- InstallAgent end ----------
General IT Discussions » I just figured out the chart rotating thing... » Go to message
Very cool feature!!! It's nice to have different dashboards that rotate on the fly!! Thanks for pointing this out Obelix!!! Great Job SysAid!!
General IT Discussions » Do you like your job? » Go to message
Jeeze I wanna mug too!! lol Fairly new clients don't get any?

Sysaid has made our IT Department so much more effective. My end users love that they can complain anytime they want! It is so much easier to track problem areas.
I also am so impressed with how quickly SysAid is placing updates and adding such awesome features. I'm really looking forward to 6.5 as I did 6.0. Great job!
I can say I hope you can keep up the great updates as you are. Really seperates you from many other software companies!

Thanks to All of you, Sysaid Support and Sysaid users, you have definatley made managing an Ambulance companies IT department much much easier!
Knowledgebase » Can't open .DOCX or .XLSX files » Go to message
Question:

I don't seem to have the proper software to open files with the .docx or .xlsx extensions. I get a "please select a program to open with...." message.

 
 
Answer:

Office 2007 products (Word, Excel ...) create a new format of it's documents and even give it a new extension : .doc ==> DOCX


.xls ==> XLSX etc...

If you have office 2003 installed on your pc and want to open a document created with Office 2007 you will need to install a small patch for office 2003 that takes care of automatically converting the document so you can open it with the 2003 version.


Installing the following patch will solve this for office 2003: http://office.microsoft.com/en-us/products/HA101686761033.aspx


 


Details on the patch: Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats


 


 
 
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