Messages posted by Atul

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Messages posted by: Atul

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SysAid Integration » Integration with SMS gateway » Go to message

Whoosh! That's a great trail of responses from you all! Thanks for the contribution!

Hi Haim,

Apologies for not checknig out your answer soon! Here are a few questions from me on the SMS integration

1. Clickatel is a specific SMS provider. And it seems that Ilient has provided out of the box integration with it and similar SMS providers / Gateways. If this assumption is correct where can I get the list of such providers supported out of the box by SysAid?

2. As mentioned by many of our friends here, if we already have an SMS provider which is not on Ilient's list, what are the steps for integrating with it?

3. Are there any configuration efforts needed on the SMS Provider / Gateway side?

4. On the integration front, are we talking about some sort of interface in Java to be implemented (coded) specifically for that provider? If the assumption is correct where can we get the information about the same?

5. For any kind of customization what support would be provided by Ilient to its customers?

Hope that helps understanding the context.

It'll be great if you could get answers to these ASAP. We are in real HURRY to have this done for our Client.

Thanks & Regards,

SysAid Integration » Integration with SMS gateway » Go to message

Hi there,

We are quite new to SysAid. Perhaps this question is answered here but I was not able to find one quickly!

What are the steps to Integrate SysAid with an SMS gateway? Even a pointer to some article would be helpful.

Thanks & Regards,
Atul
Software Solution Architect

Forum Index » Profile for Atul » Messages posted by Atul

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