| Author |
Message |
|
|
Thats okay now I know what you mean.
Do they reopen by adding a note? That can be disabled in preference -> "end user portal"
|
|
|
Is it because the Service Requests status change when your end users send mailreplies?
You change this behavior in "Preferences" -> "Integration" -> Click the "modify" link beside your default mail.
Scroll down to "Incoming mail", and change the dropbox next to "Send replies to assigned admin(s) and change status to" -> "Do not change"
BR
|
|
|
If that is true that it can't be configured, does that mean that the "INTERVAL" parameter in the following msiexec command is also obsolet and ignored in the installation?
|
|
|
Hi ItayH
Okay thank you for the answer .
The reason for my worries is that last Friday I had lots of errors complaining "Java is out of memory", and SysAid was a bit unstable. After a reboot of the server everything returned to normal.
But this can't be connected with the errors I describe in this thread?
BR
|
|
|
#NCFR
You pull this information from the "Analyzer": Help Desk -> Service Quality -> Statisfaction by xxxx
Here you should remember to tick the "Show comment details" box.
|
|
|
Hello
Just checked the sysaid log yesterday and every 5 min I get this error, and it continues today.
I do not experience any errors in SysAid itself, but just wanted if anyone know what it could be.
2010-10-19 02:25:38,859 [DefaultQuartzScheduler_Worker-6] ERROR com.ilient - Error removing not active computers for computer
java.util.ConcurrentModificationException
at java.util.AbstractList$Itr.checkForComodification(AbstractList.java:372)
at java.util.AbstractList$Itr.next(AbstractList.java:343)
at com.ilient.server.cH.a(Unknown Source)
at com.ilient.server.N.execute(Unknown Source)
at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
BR
|
|
|
|
Okay I have the purge Chat Queue button. My mistake but I still can't purge automatic queue text items..
|
|
|
Hi
I just upgraded or SysAid installation few days ago, no problems at all, and all is running nice and smoothly.
I was playing around with the new chat module today, when I noticed that if I create an automatic text queue item or an entire Chat queue I can not delete the items again. Is that a bug or is it just me missing coffee  ?
|
|
|
Year congrates IT Manager..
I hope there will be more of these competitions
Maybe you could post a pictures with the bag in use when you get it  ?
|
|
|
Great to hear!
But your right it should say something like: "No items, Click the New item button on the top bar to create one"
|
|
|
|
Just create a new item on the list from the "New Item" icon just beside the "SR quick access" and setup the service request quick item. Then there will be an entry on the list It is not broken.
|
|
|
I know it not the same as the system in action: But did you know about the demo login at Ilient website ? There you can see the system setup at least:
http://www.ilient.com/demoChoose.htm
Else maybe you should consider a tour trough a VPN or other remote desktop if some will volunteer.
|
|
|
|
Year we also do have this to work trough Exchange, just use imap.
|
|
|
Hi giordenzo
Indeed you can.
In SysAid go to "Preferences" and "Integration" feel out the fields under "Incomning emails" with a dedicated mailadress for SysAid.
|
|
|
|
Have to agree. Megan Fox is the reason why reviewers gave Transformers 2 bad reviews, they are simply jealous at Shia LaBeouf...
|
|
|
