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I am the Director of IT, with 3 support folks under me. We have 9 servers (including a two node VM cluster that has another 7 servers on it), 320 users, 300 workstations and laptops. All of this in the same city, but in 5 separate physical locations.
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so, there is no answer to this?
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I have been trying to create a new Change Management template at the same level as the two that come with SysAid. When I try, then click 'Ok', it submits a Change Request instead of just creating a new template.
Am I missing something?
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I just read an updated EULA that makes me believe I can have two instances of SysAid running. One in productions and one in testing. Is this true? Do I use the same license file for both setups?
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I cannot seem to figure out how to assign a change request a group. We have a few people who will work on a change request, but I cannot assign a group so they can all see where it is in the process. Is this not possible in 6.5.05?
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Has anyone successfully deployed the MAC agent automatically and silently? We have a KBOX Systems Management appliance which can deploy software to MACs, and I'd like to utilize it to push the agent out to our 20+ MACs.
Thanks!
John
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No one?
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The .bak is with the changes I made, the other is the backup that I copied over after it stopped working.
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I tried to remove Urgency and add Priority (we don't use Urgency). When I did this, the Submit button did not function. Any tips?
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Sysaid 6.5.05 running on a Windows 2003 member server. What are the steps for activation SSO? I have the IE settings going through GPO, but it's not working.
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Indeed it would. However, these tickets were purged the same day they were created, so a backup hadn't been made yet.
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Any way to recover these? I have an admin who purged 3 by accident. Can they be pieced together from logs, or are they stored somewhere for awhile?
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I need some clarification. I have project managers that are assigned projects. Those managers have team members that will be updating tasks in the project. It seems I have to set the permissions for 'Modify projects that are assigned to' to anyone, which isn't really what I want. I want them to be able to view all projects, but only update tasks that are assigned to them. How does one do that?
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Here's what I've noticed. If you un-deploy re-deploy the agent with different access keys, BOTH will be active until a reboot. After reboot, my first accesskey no longer works. It would seem logical if you think about it. The accesskey is registered when the agent service starts (maybe restarting the agent would also work?) and probably can't de-register the old access key until there are no locks on system fiels, etc.
This has worked in my environment.
EDIT: Sorry Haim, didn't see your reply. It would seem that a restart of the computer would be required. Perhaps this should be added to the documentation?
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I have un-deployed the agent that was installed using F11 hotkey. I re-deployed using CTRL+F11, and F11 still works as well as CTRL+F11. I checked HKLM\Software\Ilient\Agent and only the CTRL+F11 code is listed. What to do next?
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